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No picture. Model #P119812VVRBX. Cabe techs came out to

Customer Question
No picture. Model...

No picture. Model #P119812VVRBX

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your #P119812VVRBX?

No

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Cabe techs came out to verify the issue is the tv.

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
12/28/2017
TV Technician: Mike G., Technician replied 6 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,468
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 6 months ago

It looks like you may have given a serial number... Are you able to get the model number off the back of the tv? If not:
-when did you buy the tv?
-what size is the screen?
-is it LED or LCD or Plasma or?

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Customer reply replied 6 months ago
Model #LED32B30RQ
Customer reply replied 6 months ago
HELP.
TV Technician: Mike G., Technician replied 6 months ago

Got it. Thanks.

When did you buy the tv?

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Customer reply replied 6 months ago
Not paying for phone call. Gave you model number and problem of NO PICTURE.
Customer reply replied 6 months ago
2015. Still under warranty.
TV Technician: Mike G., Technician replied 6 months ago

Appears site sent you a phone call offer. I did not send the offer.

When did you buy the tv?

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TV Technician: Mike G., Technician replied 6 months ago

You have an extended warranty? Because the tv comes with a one year warranty...

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Customer reply replied 6 months ago
I have an extended warranty
Customer reply replied 6 months ago
That's like no help.
Customer reply replied 6 months ago
What happened to original technician. Is it because I do not think I should pay for a service w/no help. Paid $5 for what?
Customer reply replied 6 months ago
Paid $5 FOR WHAT?????????
Customer reply replied 6 months ago
CANCEL!!!!!!!!!!!!!!!!!!
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