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How do I fix my Roku

Customer Question
how do I fix my Roku
Submitted: 1 month ago.Category: TV
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Answered in 7 minutes by:
12/28/2017
TV Technician: Joe, Technician replied 1 month ago
Joe
Joe, Technician
Category: TV
Satisfied Customers: 7,276
Experience: ASE cert tech for over 12 years, electronics has been my highest study, 4 years of home electronics
Verified

Hello,

Thank you for allowing me to assist you, my name is Joe and I will be happy to help you with your concern today.

What type of problem are you experiencing with the Roku unit?

Thanks,

Joe

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Customer reply replied 1 month ago
are internet was out for a couple of days and the one in the family room is not connecting the one in the bed room is working
TV Technician: Joe, Technician replied 1 month ago

If you unplug the roku and unplug your router, plug your router back in and then once router is back up and working plug the roku back in, does it then work?

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Customer reply replied 1 month ago
it said not conected
TV Technician: Joe, Technician replied 1 month ago

Is it providing an actual error code as well?

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Customer reply replied 1 month ago
give me a call(###) ###-####
TV Technician: Joe, Technician replied 1 month ago

In many cases this is due to needing a firmware/software update and or needing to reset your router and clearing the network info from the roku and reentering it as well sometimes connecting to another network with a different login/password, since this is the express you dont have a direct ethernet connection which makes it a little harder.

Try to Disable Network Pings

In order to disable network pings, press the following buttons on your Roku remote (in order) to show the “Platform Secret Screen”.

Home button 5x, right, play, left, play, right.

Once you’re in, navigate up the menu and select: “Disable network pings”.

If that does not work then you will need to try connecting to another network to update the device. Run a software update. Once you’re connected, press the following buttons in order to unlock the “Secret Screen”: home x5, right x3, left x2.

Once you’re in, select the “Update Software” option and wait for the Roku to finish installing and then reboot. Disable network pings. After the software update, you’ll just need to repeat option 1 to disable network pings.

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Joe, Technician
Category: TV
Satisfied Customers: 7,276
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Experience: ASE cert tech for over 12 years, electronics has been my highest study, 4 years of home electronics

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