TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

It will turn on and off, but the screen is just black I have…

Customer Question
It will turn on...

It will turn on and off, but the screen is just black I have checked all connections I have also unplugged and held the on/off switch in the back down for 30 seconds and replugged in. I tried this several times.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

No just a firestick

Technician's Assistant: Was there a power outage recently?

No it just happened in the middle of a show

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I have a serial # and all that if you need it

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
12/28/2017
TV Technician: Mike G., Technician replied 4 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,131
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 4 months ago

Are you able to get the model number off the back of the tv? And when did you buy the tv?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 4 months ago

Are you able to get the model number off the back of the tv? And when did you buy the tv?

Ask Your Own TV Question
Customer reply replied 4 months ago
I bought the TV 2 yrs ago from a friend
Customer reply replied 4 months ago
The serial # is LTYWPWCQ3153471
TV Technician: Mike G., Technician replied 4 months ago

Serial number is ***** no use... Are you able to get the model number off the back of the tv?

Ask Your Own TV Question
Customer reply replied 4 months ago
Here are the other #s I found: E242102 and X40GD42099741B YHH
TV Technician: Mike G., Technician replied 4 months ago

Is this a Vizio tv?

What size is the screen? 24" or 40" or ...

Ask Your Own TV Question
Customer reply replied 4 months ago
a Vizio 42"
TV Technician: Mike G., Technician replied 4 months ago

When the tv is on, if you press buttons on the tv like MENU or volume, does anything show up on the screen?

Ask Your Own TV Question
Customer reply replied 4 months ago
Nothing at all. I checked all connections, I unplugged and plugged back in, I have unplugged, pressed the on/off switch down in the back for 30 seconds and then plugged it back in to reboot. I tried all of these several times.
Customer reply replied 4 months ago
I even changed the batteries in the remote control
TV Technician: Mike G., Technician replied 4 months ago

I'm very sorry to say, this is going to be an internal failure that requires diagnosis and parts inside the tv be replaced. If you want to DIY, let me know and I may be able to help you with that here (previous electronics experience is required on your part). Otherwise you will need to use local repair shop but that will unfortunately cost more than a new 42" tv.

I know this is bad news and very upsetting but please understand I am here to provide an honest answer. I hope you will submit a 5 star rating at the top of this page and not base the rating on the fact that your tv needs parts or services outside of our control. If for some reason you don't feel I should get 5 stars, please do not rate and just let me know and I will follow up with you here.

Maybe you're thinking- "It wasn't worth it"... Well in fact, for years I worked for a repair shop that still charges $120 up front for an in home diagnosis. So by using this service you actually saved a ton of time and money.

Ask Your Own TV Question
Was this answer helpful?
Ask Mike G. Your Own Question
Mike G.
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,131
8,131 Satisfied Customers
Experience: 10 Years Audio Video Repair & Setup

Mike G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
The sound suddenly went out on my Sony Bravia TV. What now?
The sound suddenly went out on my Sony Bravia TV. What the heck? The picture is still clear, but no sound on any channel. The TV speakers is what I use for sound. I only have a cable box hooked to my … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
my tv will not go back to watch cable tv after watching a movie
my tv will not go back to watch cable tv after watching a movie on the dvd, what can i do. i have tried hitting the source buttton but all i get in no signal. i was watching tv before watching a movie… read more
Gameguy360
Gameguy360
Owner
High School or GED
177 satisfied customers
I have a Sony Bravia KDL-46XBR9 which randomly turns on and
I have a Sony Bravia KDL-46XBR9 which randomly turns on and off. Do you know what the cause of this is? It seems as thought this is a common problem.… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Remote control not working have tried all suggestions and
Remote control not working have tried all suggestions and still not working. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I want to buy a Sony remote control. It is a really
I want to buy a Sony remote control. It is a really simplified remote. (My husband is handicapped and this is the only one he can use with only one hand). Sony is the name and the numbers are: RM-EZ4 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Lost the remote control and the two plastic legs needed to
Lost the remote control and the two plastic legs needed to make then Tv stand. Were can find replacements? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
The remote control won't work with the tv even though the
the remote control won't work with the tv even though the sky remote is its a sony tv the remote is a RMT-TX102D … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My remote control is not functioning. The only way to switch
hi, my remote control is not functioning. The only way to switch off is to unplug. I have changed the batteries but it has made no difference. I can't even change the volume. help. It's me again perha… read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
I'm having trouble with my samsung remote control. For
I'm having trouble with my samsung remote control. For instance, when I wanted to find out information about my TV. It will let me go to Settings, but ends up on Picture and will not let me scroll dow… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Remote control will not switch to the input for the.
Remote control will not switch to the input for the … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Need to buy a replacement remote control for model # Samsung
need to buy a replacement remote control for model # … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
My remote control doesn't work. Remote control will not
My remote control doesn't work JA: What is the model of your TV? Customer: remote control will not work JA: What menu options can you access, if any? Customer: control will not do anything JA: Anythin… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
LG TV Turns On By Itself.
LG 52LB5D TV turns itself on. We are using a HDMI cable to the dish network box. We have had the TV since November and this just started happening in the last month. Why is this happening with the LG … read more
Flatpanel Guru
Flatpanel Guru
Lead HD Tech
Vocational, Technical or Trade Scho
721 satisfied customers
i have a vizio tv nd i set it for parental control nd forgot
i have a vizio tv nd i set it for parental control nd forgot the passwordnd some channels close on me how can i change it… read more
Mike G.
Mike G.
Technician
8,131 satisfied customers
I just hooked up my amazon fire stick to my coby tv and
I just hooked up my amazon fire stick to my coby tv and nothing happens & I changed the batteries on the fire stick remote as well -… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
No working HDMI ports on Sony Bravia XBR. None of the HDMI
No working HDMI ports on Sony Bravia XBR. None of the HDMI ports are receiving a signal from any device that I plug into any of the ports. I have tried a Verizon FIOS STB, a BlueRay Player, a tablet c… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
How do I turn off screen saver with out remote control?
How do I turn off screen saver with out remote control? Screen saver turns on every minute or so while watching tv… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Sharp Aquos is blinking a red light then green light then
My Sharp Aquos is blinking a red light then green light then red, red, green, red then both red and green pause then both red and green.The remote control or power buttons are not responding. TV is mo… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x