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We only have black & - no color picture, no, no we just have…

Customer Question
We only have black...

We only have black & white - no color picture

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

No

Technician's Assistant: Was there a power outage recently?

No we just have a white cable from the cable box going into the tv

Submitted: 6 months ago.Category: TV
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Answered in 1 minute by:
12/28/2017
TV Technician: Jack, Technician replied 6 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

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Customer reply replied 6 months ago
We were able to resolve the issue on our own. Thank you. I assume I will not be charged for this.
TV Technician: Jack, Technician replied 6 months ago

Good show , glad to hear that

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TV Technician: Jack, Technician replied 6 months ago

Happy new year

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TV Technician: Jack, Technician replied 6 months ago

Have nothing to do with money matters here use this number ; 1.***-***-****

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Category: TV
Satisfied Customers: 11,343
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Experience: 40 years experience as audio,video repair and installation tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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