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I have sound but no picture. I think there are HDMI's. I'm…

Customer Question
I have sound but...

I have sound but no picture.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

I think there are HDMI's

Technician's Assistant: Was there a power outage recently?

I'm not sure

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not that I can think of.

Submitted: 3 months ago.Category: TV
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Answered in 5 minutes by:
12/27/2017
TV Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,695
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 3 months ago

What's the model number off of the back of the TV and how old is it?

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TV Technician: Aric, Technician replied 3 months ago

Simply send a reply back to proceed.

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Customer reply replied 3 months ago
I would appreciate a refund of the $33.00 you charged to my credit card because I decided not to wait for the answer from you and bought a new TV, our was 7 years old. Thank you for your prompt attention in this matter. I understood it was a free trial offer. Mrs. D.A. Gehre
TV Technician: Aric, Technician replied 3 months ago

I don't handle any of that as I'm a user of the site like you. You would use the site help pages to sort that on your end.

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TV Technician: Aric, Technician replied 3 months ago

I did not charge anything by the way- I answer tech questions only- that is my full capacity on the site.

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Louie
Louie
Louie, Technician
Category: TV
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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