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Can you tell me how to wall mount the TH-43EX600Z? I have…

Customer Question
Hi, can you tell...

Hi, can you tell me how to wall mount the TH-43EX600Z? I have the brackets, but cannot remove the screws on back of tv for screwing in the mounting brackets

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Model of TV is panasonic model number TH-43EX600Z

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

? did you understand my query - TV not turned on - we are trying to mount the physical device to the wall brackets

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No, please connect me, thanks

Submitted: 6 months ago.Category: TV
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Customer reply replied 6 months ago
Why has $34 been debited from my master card account for this query? I placed the question via panasonic.com support?
Answered in 4 hours by:
12/27/2017
TV Technician: Pete, Electronic Engineer replied 6 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,366
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 6 months ago

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach Panasonic. JustAnswer is a question and answer site and not affiliated with Panasonic. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 6 months ago
Thank you for your response. Yes, I believe I was directed to this site by mistake and $34 has been debited from my credit card which I would like refunded. Thanks
TV Technician: Pete, Electronic Engineer replied 6 months ago

Ok, I will forward your request to customer services.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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