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I have a 65" 4K curved TV I cracked the inner screen, Can it…

Customer Question
I have a 65"...

I have a 65" 4K curved TV I cracked the inner screen, Can it be fixed

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your 4K?

Yes

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I want to know if it is worth fixing, it is 10 months old

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
12/27/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,805
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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TV Technician: Aric, Technician replied 7 months ago

Unfortunately whenever these screens are impacted, or any external pressure is put on them it generally causes the screen to fail (the LCD panel has liquid in between two layers that produces the image). Anytime you see any defect in the screen after it's been hit- it does unfortunately indicate that the LCD panel is faulty and there aren't any fixes for this beyond replacing the entire screen of the TV (which costs 80% of what the TV cost when new, and requires dismantling and reassembly of the set to fix the issue). I'm sorry to have to tell you but the TV is not really repairable after there this occurs, aside from purchasing a used one of the exact same model on eBay and then disassembling it for it's screen.

The only other thing you can do to try and recoup some of the loss is to contact a site that purchases these sets with faulty/damaged screens and then sells the internal boards to TV repair shops. The site below is a used/pulled parts supplier and may be able to help on that end:

http://www.shopjimmy.com

Other than that, I'm sorry for the bad news here and wish there were an economical fix. Let me know if you need more help. Also, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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TV Technician: Aric, Technician replied 7 months ago

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