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Im trying to set it up and im suck on the first screen

Customer Question
Im trying to set...

Im trying to set it up and im suck on the first screen language selection i can move through the selections but i cant select anything

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sharp and its a 55" sharp roku tv brand new

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I cant go through the inputs

Technician's Assistant: How long has this been an issue with your Roku? What happened right before this?

I just pulled it outnof the box out of

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I need help lol

Submitted: 6 months ago.Category: TV
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Answered in 9 hours by:
12/27/2017
TV Technician: Pete, Electronic Engineer replied 6 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,383
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 6 months ago

Does it allow the selection if you press the OK button on the remote control?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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