TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have an old Sanyo TV. Had to get a new remote. works fine…

Customer Question
I have an old...

I have an old Sanyo TV. Had to get a new remote. works fine also on cable. The problem Video 2 stays on the screen how can I get it off

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Sanyo TV?

No red yellow & white yes a red blue & green

Technician's Assistant: Was there a power outage recently?

A mooooooonth or 2 ago. A cable tech tried to correct not able

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I I had to by a new remote as they do not make them for this TV

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 hours by:
12/26/2017
TV Technician: Jack, Technician replied 6 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;

Sorry for the delay , the website was out for a few hours
Also ,Could you please give me the model number written on the tv`s back cover ?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Rod. I have a tv on analog. I have my new digital converter
Hi Rod. I have a tv on analog. I have my new digital converter box. It is good with picture and volume. Just it is stuck on video one blue screen and the picture is flickering in and out quickly while… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Color with xfinity and netflex etc but not with dvd. new
Color with xfinity and netflex etc but not with dvd. new problem, model un55ku6500fxza, … read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
Just got a new Sceptre tv and can't get any color on it.
Just got a new Sceptre tv and can't get any color on it. Only b&w … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I want to attach my sony model dvp sr21op to my sanyo model
i want to attach my sony model dvp sr21op to my sanyo model fw24e05t but i cannot figure what the red white and yellow from dvd to red white and yellow to tv… read more
Joel
Joel
Security Engineer
Masters
58 satisfied customers
I just got a hand-me-down tv from my brother, a Sony
I just got a hand-me-down tv from my brother, a Sony KE42TS2U. I can't seem to get it hooked up right with my Cox cable box. I've used all different types of cables (composite, AV, HDMI) but none of t… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My Phillips Flatscreen HDTV suddenly went to a blue screen
My Phillips Flatscreen HDTV suddenly went to a blue screen on every channel. I had just put in HDMI. This TV is old but how can I get back to regular w/o RoKo?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
hi, thanks so much! We just moved and have the same cables and items that worked perfectly
hi, thanks so much! We just moved and have the same cables and items that worked perfectly before, but now the screen is black/white, grainy, with intermittent flashes of color for WII and DVD, not tv… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
About two weeks ago my tv began to act up, Mainly it would
About two weeks ago my tv began to act up, Mainly it would only show one channel. Thinking the tv was 6 years old I bought a new Sanyo set. It still would only show one channel. I contacted the Dish f… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I just got this today I watched it work. Brought it home plugged
I just got this today I watched it work. Brought it home plugged it into my direct tv box n it is stuck on blue screen component 3 no remote, programmed my direct tv remote… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My last questions was incomplete. I have a Toshiba Rgza 52XV54OU
My last questions was incomplete. I have a Toshiba Rgza 52XV54OU TV about 4 years old. My grandson plyed with the remote nd my screen is only showing yellow and blue colors. How to correct?… read more
Electra-Tech
Electra-Tech
107 satisfied customers
How do I get the blue screen to use to watch movis and play
How do I get the blue screen to use to watch movis and play games on my RCA HDTV monitor model # XXXXX?… read more
Louie
Louie
Technician
3,022 satisfied customers
My video on screen went out completely on Input 3. Video from
My video on screen went out completely on Input 3. Video from DVD works fina on Input 1 (although there appears to be a loos connection at the receiver input since I have to jiggle the input cables to… read more
Electra-Tech
Electra-Tech
107 satisfied customers
I have hooked up a toshiba DVD player and get sound but no
I have hooked up a toshiba DVD player and get sound but no picture. The cables look hooked up correctly. I cannot figure out how to configure the TV using component to recognize the picture. Video1 is… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
I have a sanyo 32tv i'm trying to play a sony dvd player i'm
i have a sanyo 32tv i'm trying to play a sony dvd player i'm getting sound but no picture. what do i need to make them play i lost my manuel… read more
Louie
Louie
Technician
3,022 satisfied customers
Have 5 yr old sanyo DS32224 tv moved it into my new house
Have 5 yr old sanyo DS32224 tv moved it into my new house - cannot get past the blue screen with Video2. am using different remote - it won't work. Book says press Reset where is Reset on TV?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I recently bought a Samsung 32 LCD series 3 350 and am having
I recently bought a Samsung 32" LCD series 3 350 and am having trouble hooking up the dvd player -- I get the picture in black and white. When I switch back to cable the picture is fine. I've used the… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I recently purchased A samsung tv, model no. LN40C630KIF and
I recently purchased A samsung tv, model no. LN40C630KIF and Ihave not been able to make my dvd/vcr function properly. I get a picture but no sound, any thoughts?… read more
Louie
Louie
Technician
3,022 satisfied customers
I am trying to hook up a dvd player to my tv. A movie will
I am trying to hook up a dvd player to my tv. A movie will play, but the color is green. I am using a componet video hook up and have checked the plug-ins. like colors are plugged into like colors. wh… read more
Louie
Louie
Technician
3,022 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x