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I have not been able to get a blue indicator. I have been…

Customer Question
I have not been...

I have not been able to get a blue indicator. I have been trying for 24 hours and I still have a red light. I do have a TV capable of utilizing the fiber cable and I feel that I have it connected properly.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Give me a minute please

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

LG: 42LK450

Technician's Assistant: How long has this been an issue with your LG? What happened right before this?

MOD# *****

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

2011

Submitted: 7 months ago.Category: TV
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Answered in 1 minute by:
12/26/2017
TV Technician: Jack, Technician replied 7 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , my name is Jack
Perhaps i can help you with this

Send me a hello when you see this so i know you are available ?

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Customer reply replied 7 months ago
HiJack! I just got charged $5 for your assistance.
TV Technician: Jack, Technician replied 7 months ago

Did you think it was free ?

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TV Technician: Jack, Technician replied 7 months ago

By the way , although i`m not privy to billing here i can tell you that you`re in for more than 5 bucks but more than $30 as far as i can see

Still want to proceed ?

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TV Technician: Jack, Technician replied 7 months ago

Still way cheaper than having a tech. at home though , a service call starts at some 100 to $125 nowadays

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Customer reply replied 7 months ago
I felt this was customer service. I will be contacting my Credit card company to cancel the lack of service that I have received.
See Ya.
TV Technician: Jack, Technician replied 7 months ago

Nope were not LG customer support and you can just use the help page to refund yourself , no need to contact your CC company

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TV Technician: Jack, Technician replied 7 months ago

Goodbye

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