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My picture is small. Olevia 232-s13. Menu works. I dont have…

Customer Question
My picture is small ...

My picture is small

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Olevia 232-s13

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes menu works. I dont have orig remote

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
12/25/2017
TV Technician: Jack, Technician replied 6 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , my name is Jack
Perhaps i can help you with this

Send me a hello when you see this so i know you are available ?

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Customer reply replied 6 months ago
Hello
TV Technician: Jack, Technician replied 6 months ago

Hi

Do you happen to have a small picture in the upper left corner of the screen ?

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Customer reply replied 6 months ago
No
TV Technician: Jack, Technician replied 6 months ago

Ok then how is it small ?

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Customer reply replied 6 months ago
Just in the middle of screen. Not the full screen
TV Technician: Jack, Technician replied 6 months ago

You mean you got bars on each sides or top/bottom ?

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TV Technician: Jack, Technician replied 6 months ago

Do you have a cable box ?

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Customer reply replied 6 months ago
I think i just need help in the settings getting it back to full screen
TV Technician: Jack, Technician replied 6 months ago

OK and is this new or it was always like that ?

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Customer reply replied 6 months ago
New
TV Technician: Jack, Technician replied 6 months ago

the first thing to try would be a reboot ;

Pull the cable box`s power cord off the wall outlet for a minute.
In the mean time turn off the tv and turn it back on only after you plug back the cable box power cord.
Note that it may take a couple of minutes for it to reboot after you plug it back ,just give it time.

If not back to normal then look on the cable box remote for a button that may be called something like ; zoom, size, format, aspect , HDzoom etc. , often has a pound (#) symbol on it or a star and sits below the digits 7 or 9 , try to press that button repeatedly to toggle between the different aspect ratio`s.

Let me know how that goes

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TV Technician: Jack, Technician replied 6 months ago

Also , your tv`s remote has an ASPECT button that may affect this

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TV Technician: Jack, Technician replied 6 months ago

Between the 2 remotes (tv and cable box)you should be able to find the correct aspect ratio /format.

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Customer reply replied 6 months ago
I can't get it to change
TV Technician: Jack, Technician replied 6 months ago

Do you have anything else connected to this tv ?

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TV Technician: Jack, Technician replied 6 months ago

Did you reboot the box as I suggested ?

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TV Technician: Jack, Technician replied 6 months ago

If you have something else connected then try it or do connect something else for a test

Also , if your cable box has component YPb-Pr color coded jacks then give that a try

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Customer reply replied 6 months ago
i did. Dont worry about it. Im over it. Merry Christmas
TV Technician: Jack, Technician replied 6 months ago

Much welcome and please do not forget to rate with the stars at the top of your page (and SUBMIT) so i can get compensated for my time helping you.
And note this post will stay open to further conversation if needed.

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TV Technician: Jack, Technician replied 6 months ago

Thank you
Merry Christmas and Happy New Year !

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