TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

My new 55" 4G TV does not have a headset output socket which…

Customer Question
My new 55" 4G...

My new 55" 4G TV does not have a headset output socket which I need for connecting my Phonak hearing aid TVLink S basestation. How do I get around this problem?

Technician's Assistant: How old is your 4G?

A few weeks

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Everything else works fine, I ave a samsung sound bar and a blue ray player plugged in and all are working fine.

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 42 minutes by:
12/25/2017
TV Technician: Nathan, Installer replied 7 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,356
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What is the model of the tv?

Ask Your Own TV Question
Customer reply replied 7 months ago
UN55MU6290F
TV Technician: Nathan, Installer replied 7 months ago

Thanks for the info,

The short answer is that you can't use headphones with the tv directly. This is actually the case for all modern tvs. It can be done, but some additional equipment is required.

The reason for this is that all modern tv's are digital, and because of copyrights and digital rights management/copy protection, so tv's cannot have any analog outputs, which is what a headphone jack would be.

The way around this is to use the Digital Audio Out port on the back of the tv. This is a square type port with a little flap/door over it and a red light inside. You connect a fiber optical cable to it. You'll need to purchase a digital to analog converter: http://amzn.to/1VhPiQx . This will convert the optical connection to an analog stereo connection (red/white rca ports). To that, you can then connect rca cables to the phonak basestation.

Best regards,

Nathan

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,356
31,356 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a model un65u6500fxza and tried to use the optical
I have a model un65u6500fxza and tried to use the optical connection. All that games out is a loud buzzing. Light is coming thru the cable. … read more
Nathan
Nathan
Installer
Bachelors of Science
31,356 satisfied customers
Hudson Syracuse NY. I have a Samsung UN55MU900FXZA that has
Bruce Hudson Syracuse NY. I have a Samsung UN55MU900FXZA that has a fiber optic digital sound output that works fine with a Bose sound bar. It does however function at all with a Phonak TV Link I or T… read more
Nathan
Nathan
Installer
Bachelors of Science
31,356 satisfied customers
I have a 55 inch Vizio 4K I also bought a Samsung 4K blue
I have a 55 inch Vizio 4K I also bought a Samsung 4K blue ray disc player and the 4k hdmi that connects the two. I bought several 4k blue ray movies but nothing is working. when I put the movie in the… read more
Nathan
Nathan
Installer
Bachelors of Science
31,356 satisfied customers
Trying to connect a Phonak TVLink II to my TV with a coaxial
Trying to connect a Phonak TVLink II to my TV with a coaxial cable and it doesn't work. This TV does not have a analog output. We use an antenna no cable tv. I have another TV with a analog out put an… read more
Nathan
Nathan
Installer
Bachelors of Science
31,356 satisfied customers
I am trying to hook up audio to an external device to my
I am trying to hook up audio to an external device to my 65UF9500, preferably using the optical output. I cannot get sound to transmit to my external device. Does some "switch" have to be turned on? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a new Samsung model # UN60KS8000F, I have everything
I have a new Samsung model # UN60KS8000F , I have everything hooked up ok except I have no place to plug in my Bose Headphone, it has a 3.5mm end or I can plug it in a VA plug. I used the opticics out… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I am trying to hook up a Phonak ComPilot to it but the audio
I am trying to hook up a Phonak ComPilot to it but the audio out doesn't seem to work? … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a VSX-44. the surround sound is great. However
HI I have a VSX-44. the surround sound is great. However I have an issue with no audio to the TV itself. My bride needs hearing assistance so we have a Phonak com-pilot unit that would just plug into … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
How do I connect my phonak TV link S to my LG TV 50LN5400?
How do I connect my phonak TV link S to my LG TV 50LN5400? I use the Phonak to adjust the sound a dig requires an audio output socket on the TV.… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have 60" Samsung TV with no audio out jacks. Is there any
I have 60" Samsung TV with no audio out jacks. Is there any trick to soldering wires to the speakers and then to an RCA female plug(s) added to the back of the TV?… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I cannot figure out how to ger sound channeled from my Blu
I cannot figure out how to ger sound channeled from my Blu Ray player to the soundbar. I have the soundbar hdmi cables set up with input from my cable box and output to the TV. I have an hdmi cable co… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I am trying to attach a Phonak TVLink S to my TV in order to
I am trying to attach a Phonak TVLink S to my TV in order to receivr audio through my hearing aids. I cannot seem to get this to work and not sure where to connect to TV.… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
I purchased a Series 6 6420 LED TV Model UN60D64ZOUF with a
I purchased a Series 6 6420 LED TV Model UN60D64ZOUF with a HW-D550 Speaker bar, I can not figure where all the connections go. I have two HMDI cables one from the cable box and one from the blue ray … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have purchased a Samsung HD TV Model UA55C7000WF its going
I have purchased a Samsung HD TV Model UA55C7000WF it's going beautifuly. I have the blue-ray and Home Theatre sound system connected via an HDMI cable- Question: can I also get the 'Home Theatre mult… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a big screen set that i bought in 2002. I have a new
I have a big screen set that i bought in 2002. I have a new blue tooth hearing aid device that I want to connect to the output plug on my tv. How do I do that?… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I recently purchased Your LCD Colour TV - Model LC-46LE820X.
I recently purchased Your LCD Colour TV - Model LC-46LE820X. My wife is seriously hearing impaired and wears dual Phonak hearing aids. Her audiologist informed this week that the hearing aids are Blue… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I want to connect my blue ray disc player(samsung) to a sharp
I want to connect my blue ray disc player(samsung) to a sharp hb200 sound bar with an optical cable but can not found the connection on the sound bar.… read more
ProTV and Audio
ProTV and Audio
Principal. Engineering Technician
Bachelor\u0027s Degree
939 satisfied customers
Hi, I am having an issue with my samsung blue ray dvd player.
Hi, I am having an issue with my samsung blue ray dvd player. It has been working fine until now. When I put in a blue ray movie. It reports as No Disc. I have turned off everything and started over b… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x