TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I'm trying to hook my ps4 to my philips tv model #49pfl4609…

Customer Question
I'm trying to hook...

I'm trying to hook my ps4 to my philips tv model #49pfl4609 and it is not showing Signal. The hdmi cords work, and it works on my other tv (samsung)

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your #49PFL4609?

Yes

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I just took my ps4 from upstairs and brought it downstairs

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 9 hours by:
12/26/2017
TV Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,818
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own TV Question
Customer reply replied 7 months ago
I'm not in a position where I can talk.
TV Technician: Harry, Customer Service replied 7 months ago

Did you change the input on the Phillips TV to the correct HDMI port?

Ask Your Own TV Question
Customer reply replied 7 months ago
I did. Trust me when I say I'm no slouch when it comes to computer or electronics. I often am called to set up other people's computers or gaming systems. But this is bothersome. It works on my Samsung tv, with the same HDMI cord. But downstairs, on any of the 3 HDMI ports, nothing.
TV Technician: Harry, Customer Service replied 7 months ago

If you plug a different device into that TV, does it work via the HDMI ports?

Ask Your Own TV Question
Customer reply replied 7 months ago
My firestick and directv work in all the ports
TV Technician: Harry, Customer Service replied 7 months ago

Out of curiosity, have you tried a different HDMI cable even though it works on other TVs?

Ask Your Own TV Question
Customer reply replied 7 months ago
3 times. I've run out of new ones to trt
Customer reply replied 7 months ago
Try
TV Technician: Harry, Customer Service replied 7 months ago

You're correct when you say that it makes absolutely no sense.

I would suggest a factory reset on the TV but if other devices work in the HDMI ports, I doubt that would do anything.

Ask Your Own TV Question
Customer reply replied 7 months ago
I've been scouring the Internet trying to find any reference to this issue. There are plenty of situations that describe what I'm dealing with, but no clear cut solution. They say to put the playstation into safe mode, but even when I do, you can't see anything on the screen to make any adjustments to the system
TV Technician: Harry, Customer Service replied 7 months ago

Unfortunately, I do not see any fix or solution to this issue around.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I bought a samsung tv 50 in it was a display model & we are
i bought a samsung tv 50 in it was a display model & we are trying to hookup a ps 4, sofar all we have done is hook the hdmi cable & don:t know what to do next … read more
HomeworkPete
HomeworkPete
Engineer
Bachelor\u0027s Degree
31 satisfied customers
Just purchased 5000 series hd ultra 4k and it appears the
just purchased 5000 series hd ultra 4k and it appears the hdmi are not working I have a dish hopper it shows dish hopper and then it goes to no signal … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
New ps4 1trb oldTV only RCA a/v jacks no picture no sound.
new ps4 1trb oldTV only RCA a/v jacks no picture no sound … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Remote won't run the direct tv box, only turns tv on and off
Remote won't run the direct tv box, only turns tv on and off and volume on tv … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Ihave a philips 55inch and the light just blinks on the
ihave a philips 55inch and the white light just blinks on the front but it wont come on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Just bought a new Samsung...trying to connect 2 Dish
Just bought a new Samsung...trying to connect 2 Dish Network. TV doesn't get signal from antenna. No HDMI … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a smart LED UN50F6300AF and it's not recognizing or
I have a smart LED UN50F6300AF and it's not recognizing or working with my Android TV box … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm setting up my new Vizio D32f-E1 I have gone through the
Hello, I'm setting up my new Vizio D32f-E1 I have gone through the entire process 3 times now, … read more
Harry
Harry
Customer Service
2,818 satisfied customers
I have a nintendo switch hooked up to the tv in HDMI 1
I have a nintendo switch hooked up to the tv in HDMI 1 (guessing on that) but nothing is showing on the tv the other hdmis have cable and PS4 hooked up I just want to get my game system going so I can… read more
Nathan
Nathan
Bachelors of Science
1,487 satisfied customers
I have DISH satellite and my Olevia TV was downstairs and my
I have DISH satellite and my Olevia TV was downstairs and my Samsung was upstairs. I switched the TV's today and the Samsung wnet downstairs and connected to DISH no problem..the Olevia TV has no sign… read more
HomeworkPete
HomeworkPete
Engineer
Bachelor\u0027s Degree
31 satisfied customers
HD-70G887 Jvc tv 70 in displays no program but plays sound
HD-70G887 Jvc tv 70 in displays no program but plays sound of PS4 I have connected to hdmi… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have a Samsung model AG39Q3CLP200980E flat screen tv. It
I have a Samsung model AG39Q3CLP200980E flat screen tv. It only shows AV1 and Air on the screen. Spent an hour with Comcast and the box is apparently OK. HDMI ! is connected to similar HDMI 1 on back … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have two Samsung tvs connected to ATT Uverse. They're
Hi! I have two Samsung tvs connected to ATT Uverse. They're different sizes and I decided that I wanted the bigger one downstairs. So, I unplugged the upstairs tv (it had a power cord and an HDMI cord… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I just got a Samsung LED TV. I tried hooking up the cable
I just got a Samsung LED TV. I tried hooking up the cable for my DISH-TV and I'm not getting any channels… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My 50' Samsung has recently been showing a one inch
Hello. My 50' Samsung has recently been showing a one inch black space on top and bottom of screen. I had Comcast reset the boxes via phone method. Tv is only set to 16:9 aspect. I'm at a loss. Thank … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
461 satisfied customers
In my basement I still have a samsung hcn653w (2003 rear projection
In my basement I still have a samsung hcn653w (2003 rear projection 65") and am trying to connect it to directv genie so that picture is HD. Connecting from HDMI plug on genie to 5 plug Y/Pb/Py/L/R on… read more
Nathan
Nathan
Bachelors of Science
1,487 satisfied customers
I have a Samsung Plasma TV. When I changed its location from
I have a Samsung Plasma TV. When I changed its location from downstairs to upstairs and did the auto program feature it will only scan 75% of the cable TV channels.............downstairs it programmed… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
hello i have just gotten this tv second hand and i am putting
hello i have just gotten this tv second hand and i am putting it upstairs but it has no manual with it when connecting up i can get digital freeview no problem but i have the sky blipper thing (TV Lin… read more
25 Year Electronic Tech
25 Year Electronic Tech
Associate Degree
894 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x