TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I'm trying to hook my ps4 to my philips tv model #49pfl4609…

Customer Question
I'm trying to hook...

I'm trying to hook my ps4 to my philips tv model #49pfl4609 and it is not showing Signal. The hdmi cords work, and it works on my other tv (samsung)

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your #49PFL4609?

Yes

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I just took my ps4 from upstairs and brought it downstairs

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 9 hours by:
12/26/2017
TV Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 1,990
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own TV Question
Customer reply replied 4 months ago
I'm not in a position where I can talk.
TV Technician: Harry, Customer Service replied 4 months ago

Did you change the input on the Phillips TV to the correct HDMI port?

Ask Your Own TV Question
Customer reply replied 4 months ago
I did. Trust me when I say I'm no slouch when it comes to computer or electronics. I often am called to set up other people's computers or gaming systems. But this is bothersome. It works on my Samsung tv, with the same HDMI cord. But downstairs, on any of the 3 HDMI ports, nothing.
TV Technician: Harry, Customer Service replied 4 months ago

If you plug a different device into that TV, does it work via the HDMI ports?

Ask Your Own TV Question
Customer reply replied 4 months ago
My firestick and directv work in all the ports
TV Technician: Harry, Customer Service replied 4 months ago

Out of curiosity, have you tried a different HDMI cable even though it works on other TVs?

Ask Your Own TV Question
Customer reply replied 4 months ago
3 times. I've run out of new ones to trt
Customer reply replied 4 months ago
Try
TV Technician: Harry, Customer Service replied 4 months ago

You're correct when you say that it makes absolutely no sense.

I would suggest a factory reset on the TV but if other devices work in the HDMI ports, I doubt that would do anything.

Ask Your Own TV Question
Customer reply replied 4 months ago
I've been scouring the Internet trying to find any reference to this issue. There are plenty of situations that describe what I'm dealing with, but no clear cut solution. They say to put the playstation into safe mode, but even when I do, you can't see anything on the screen to make any adjustments to the system
TV Technician: Harry, Customer Service replied 4 months ago

Unfortunately, I do not see any fix or solution to this issue around.

Ask Your Own TV Question
Was this answer helpful?
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
philips 42" tv turns on but stays in a black screen and doesnt
philips 42" tv turns on but stays in a black screen and doesnt do anything i unplugged it and plugged it back in and it wont turn off or do anything else… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Error message - H1001 HDCP Not supported on this display
Error message - H1001 HDCP Not supported on this display. Everything worked fine last night.… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Philips 40" TV - perfect picture through HDMI, but no sound.
Philips 40" TV - perfect picture through HDMI, but no sound. Other TV works fine with same HD cable box and wires, but when I switch it back to the Philips, no sound. Any suggestions? TV not muted. Th… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Not able to connect Philips tv to internet to watch Netflix.
Not able to connect Philips tv to internet to watch Netflix. TV recognizes my home network but when I complete a Network Connection Test, message states "Home Network Only. Gateway or DNS is invalid o… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
HDMI ports don't d. Hdmi ports don't seem to be working. But
we think it existed all along we didn't realize it till we moved the tv and tried to use a fire stick with it … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
No picture or sound. Says there is no signal. HDMI is there.
No picture or sound. Says there is no signal. JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Customer: HDMI is there JA: Was there a power outage rece… read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
I use an HDMI cable to mirror this PC to my 49" HDMI TV,
I use an HDMI cable to mirror this PC to my 49" HDMI TV, works fine, but no audio. How to get the audio? what do I do? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
No available input from any hdmi source. Philips 52PFL5704D
yes. just no input from any hdmi. 4 different sources connected, but no response from tv. NO SIGNAL on screen … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
There are vertical lines in the center of it. Philips 55. It
There are green vertical lines in the center of it … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The HDMI capability on all 3 HDMI outlets on my Vizio TV are
The HDMI capability on all 3 HDMI outlets on my Vizio TV are not working. What should i do? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
HDMI cable is in the HDMI 1 position but not working.
HDMI cable is in the HDMI 1 position but not working. Something that says ViA is on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I purchased an HDMI cable along with an Apple HDMI to
I purchased an HDMI cable along with an Apple HDMI to Lighting adapter so I can view shows from my Ipad. It worked fine for a couple of days then all of the sudden it stopped working. I've tried unplu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
I can not switch the input to HDMI, Philips flattv 37 inch I
Philips flattv 37 inch I was able to get the menue and click to HDMI but do not know how to save that setting … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
How can I open the back cover of an Vizio TV M260VA?
How can I open the back cover of an Vizio TV M260VA?… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
my samsung bluray player model BD-P1590 is hooked up via hdmi
my samsung bluray player model BD-P1590 is hooked up via hdmi to a Philips 32PFL3504D and I get format not supported this is a real bummer because the bluray player worked fine on my old conventional … read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have a Philips 55' 4k tv 5000 series model number
Hi I have a Philips 55' 4k tv 5000 series model number 55pfl5601/f7 . I recently bought an Xbox one x and it says my tv doesn't support 4k at 60HZ is there a setting on my TV to change that ? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a new 4k tv with new direst 4k receiver and when i
i have a new phillips 4k tv with new direst 4k receiver and when i tune to the 4k channel on direct it says my tv doesn't support 4k content. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
no input signal on any of my hdmi ports on sony bravia 55 inch
no input signal on any of my hdmi ports on sony bravia 55 inch kdl 55v5100 was working fine yesterday. had new receiver installed and then nothing now. we tried connecting apple tv as well as comcast … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x