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Our toshiba is hooked up to direct tv -- yesterday it worked…

Customer Question
Our toshiba is hooked...

Our toshiba is hooked up to direct tv -- yesterday it worked great but lately the TV goes on (you see the little green light) and in about 10 seconds it pops off. Each time we turn it on it pops off again. My husband did something the other thinking the diredttv and televison were not in sink and it worked. Now its going off again but direct tv stays on just fine.

Technician's Assistant: Are you getting any error messages when you try to connect to DirecTV?

No the screen stays black the TV is not going completely on it just shows green light and pops off

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

No our direct tv is not hooked up to our internet. We have unplugged he tv from the wall

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: TV
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Answered in 14 hours by:
12/25/2017
TV Technician: Mike G., Technician replied 7 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,599
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 7 months ago

Are you able to get the model number off the back of the tv? If not:
-when did you buy the tv?
-what size is the screen?
-is it LED or LCD or Plasma or?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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