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It is cycling on and off. I have unplugged the unit from…

Customer Question
It is cycling on...

It is cycling on and off. I have unplugged the unit from power for a minute, but it's going crazy right now.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung 5300 I believe it's about 3 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Right now it's just cycling. I can't even get to Menu.

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Right before this, we installed a system update.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
12/24/2017
TV Technician: Mike G., Technician replied 7 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,610
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 7 months ago

Are you able to get the model number off the back of the tv? If not:
-what size is the screen?
-is it LED or LCD or Plasma or?

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Customer reply replied 7 months ago
48" Samsung I don't see a model #.
TV Technician: Mike G., Technician replied 7 months ago

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but another expert may be.
In the mean time we can continue our chat.....

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TV Technician: Mike G., Technician replied 7 months ago

You have unplugged the power cord for how long? If only one minute, please try 3 full minutes. Let me know the result.

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Customer reply replied 7 months ago
OK. Will try it now.
Customer reply replied 7 months ago
Didn't help.
It was cycling on and off, now it's mostly off.
TV Technician: Mike G., Technician replied 7 months ago

Since unplugging didn't help- I'm very sorry to say, this is going to be an internal failure that requires diagnosis and parts inside the tv be replaced. Most likely is the Main board. If you want to DIY, let me know and I may be able to help you with that here (previous electronics experience is required on your part). Otherwise you will need to use local repair shop. In home repairs start at $250 so you may want to compare that to prices of new 46" tvs.

I know this is bad news and very upsetting but please understand I am here to provide an honest answer. I hope you will submit a 5 star rating at the top of this page and not base the rating on the fact that your tv needs parts or services outside of our control. If for some reason you don't feel I should get 5 stars, please do not rate and just let me know and I will follow up with you here.

Maybe you're thinking- "It wasn't worth it"... Well in fact, for years I worked for a repair shop that still charges $120 up front for an in home diagnosis. So by using this service you actually saved a ton of time and money that you can put toward a nice new tv.

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Customer reply replied 7 months ago
Thanks. It’s in now. Should I just leave it on? Until I get a new TV?
TV Technician: Mike G., Technician replied 7 months ago

Ya, that might be a good idea. If you turn it off, it may have the same issue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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