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All of a sudden Amazon is not streaming on my tv. 1 yr old…

Customer Question
All of a sudden...

All of a sudden Amazon is not streaming on my tv.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

1 yr old Samsung. Not sure of model

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Everything else works, Netflix, iTunes etc.

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

I was watching An amazon show and it just stopped

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

This happened yesterday. Still not working today.

Submitted: 6 months ago.Category: TV
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Answered in 2 hours by:
12/24/2017
TV Technician: Pete, Electronic Engineer replied 6 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,366
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 6 months ago

Try powering off and unplugging all equipment - wireless router, modem, TV, etc.

Wait a few minutes, then turn it all back on again.

Let me know if that resolves the issue?

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Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,366
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Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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