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Unable after many attempts to connect smart tv to network.

Customer Question
Unable after many attempts...

Unable after many attempts to connect smart tv to network

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Vizio 7mos old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works

Technician's Assistant: How long has this been an issue with your 7MOS? What happened right before this?

Had problem with internet. staples in the line

Submitted: 7 months ago.Category: TV
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Answered in 28 minutes by:
12/24/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,805
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 7 months ago

What's the model number off the back of the Vizio?

Also was the set ever connected to the internet?

Are there any new devices since you found the staples in the line (example: router, etc.)?

Was the TV using a wired or Wi Fi connection previously?

Please reply back with details.

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Customer reply replied 7 months ago
D55 D2 connected to the internet until recently
TV Technician: Aric, Technician replied 7 months ago

Okay I'll request the other details again.

Are there any new devices since you found the staples in the line (example: router, etc.)?

Was the TV using a wired or Wi Fi connection previously?

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Customer reply replied 7 months ago
please refund my money
TV Technician: Aric, Technician replied 7 months ago

I don't do any of that as I'm a user of the site like you. You would handle it yourself using the site help pages. Goodbye.

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