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Ibought a 50" sony last night and i need help getting the…

Customer Question
Ibought a 50" sony...

Ibought a 50" sony last night and i need help getting the cable set ujo

Technician's Assistant: What Sony product do you have?

LCD 4k TV

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Its new and where do I find the model

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

IUt says my device is not connected toto the internet.To view this information now, go to htttps//play.google.comintl//en_us/about/play-terms.html in a web browser

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I just want to be able to watch all my channels

Submitted: 6 months ago.Category: TV
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Answered in 2 minutes by:
12/23/2017
TV Technician: Jack, Technician replied 6 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover or owner`s manual ?

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Customer reply replied 6 months ago
XBR 49X800E
TV Technician: Jack, Technician replied 6 months ago

Thanks and what is it you want to connect , a cable box , satellite etc. ?

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TV Technician: Jack, Technician replied 6 months ago

Sorry , it is a bit early for a $26 phone call that was sent by the website NOT ME

I could call in a bit but i need some info first

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TV Technician: Jack, Technician replied 6 months ago

what is it you want to connect , a cable box , satellite etc. ?

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TV Technician: Jack, Technician replied 6 months ago

Sorry but tried to accept your phone request and although i`m sure your credit is fine there seems to be a problem with payments and even though I`m not privy to billing here this usually means your CC company did not recognize the $26 extra charges and declined them ,this is usually due to the second charge from the website, you would have to contact them to OK the transaction .
But we can continue in this chat mode as well
Call this number please to clear this out 1.***-***-****

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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