TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

How do I get a Net flick icon on my Samsung tv. Series 6…

Customer Question
How do I get...

How do I get a Net flick icon on my Samsung tv

Technician's Assistant: What Samsung model do you have? How old is it?

Series 6 lcd

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I have tried the menu but can not find the icon

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

I have never been able..tv purchased and installed a year ago

Submitted: 3 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
12/23/2017
TV Technician: Shahid, Technician replied 3 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,662
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need more info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV?

Ask Your Own TV Question
Customer reply replied 3 months ago
model #UN55KU6500 led sam 55" 4k smart TV
TV Technician: Shahid, Technician replied 3 months ago

OK, is the TV connected to the internet?

Also, do you get other app icons on TV?

Ask Your Own TV Question
Was this answer helpful?
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My vizio E422va 42" Smart tv all of a sudden turned off -
My vizio E422va 42" Smart tv all of a sudden turned off - just black screen and no audio. Tried unplugging it and plugged back in. Does not turn on. Does not respond to the remote. A dim Led is on ind… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
We have a 55" LED Smart Tv that the children sprayed windex
We have a 55" LED Smart Tv that the children sprayed windex spray on. There are now vertical lines on the screen. Can anything be done to fix this condition? Thanks, Ken… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Trying to play Pandora on my smart tv but it does not
Trying to play Pandora on my smart tv but it does not recognize or accept my password … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a smart TV that wont respond to the remote. The
I have a smart TV that wont respond to the remote. The remote works on both of my other Visio TVs. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have an Insignia TV, model #32D120A13. Is this a smart TV?
I have an Insignia TV, model #32D120A13. Is this a smart TV? … read more
Shahid
Shahid
Technician
12,662 satisfied customers
Y Smart TV (Vizio) says that it is not connected to the
y Smart TV (Vizio) says that it is not connected to the inertnet. the internet is working on other products in the home. How do I reconnectM … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Samsung Smart TV 4Kultra HD LED LCD TV. ALTHOUGH I
I have a Samsung Smart TV 4Kultra HD LED LCD TV . ALTHOUGH I have connected with Wi Fi successfully I am only able to get one station CH 9 PBS. I AM UNABLE TO change channels by number or with the up … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a westinghouse 32" smart tv and netflix is not
I have a westinghouse 32" smart tv and netflix is not working on it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Message on smart tv states premium service is affected by
Message on smart tv states premium service is affected by internet connection my download speed is est.11 my upload speed is est 1.5 is this ok … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
We have a older Panasonic LCD smart tv. We have called
We have a older Panasonic LCD smart tv. We have called Netflix and gone thru trying to connect with no luck. Any help would be appreciated. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Do I have a smart TV. Do I have a smart TV. IEmerson model
Do I have a smart TV JA: What's the brand and model number of your TV? How old is it? Customer: Do I have a smart TV JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Cust… read more
Jack
Jack
technician
factory trained engineer
2,161 satisfied customers
Smart tv is all that comes on & it keeps poping off & on -
smart tv is all that comes on & it keeps poping off & on - can't pull up menu … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
We have a new 55" samsung lcd vuh smart tv and are looking
we have a new 55" samsung lcd vuh smart tv and are looking to purchase sennheiser # 850 head phones and will they work with that tv and how are they connected?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,069 satisfied customers
I can't get amazon prime on my smart tv. Samsun Smart TV
The tv works. I can get netflix, but not Amazon Prime … read more
Harry
Harry
1,395 satisfied customers
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE ICON SCREEN AND RARELY GOES BEYOND THAT. THE ONLY WAY TO STOP IT IS TO PULL THE PLUG … read more
Shahid
Shahid
Technician
12,662 satisfied customers
My 55" Samsung smart TV blinks 5 times smart TV logo comes
My 55" Samsung smart TV blinks 5 times smart TV logo comes on for a second then goes blank and no sound … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I have a 2013 LCD Smart TV and the screen cuts out and shows
I have a 2013 LCD Smart TV and the screen cuts out and shows a myriad of colors or a band of color on the top half of the screen. I have to turn it off wait a few minutes and it will resume with the p… read more
Shahid
Shahid
Technician
12,662 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x