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My tv won’t respond to the original remote control. Ive

Customer Question
My tv won’t respond...

My tv won’t respond to the original remote control.

Technician's Assistant: What is the model of your TV?

Ive changed batteries. What else should I try?

Technician's Assistant: The TV Technician will be able to walk you through that. What menu options can you access, if any?

Can’t get the menu at all

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
12/23/2017
TV Technician: Mike G., Technician replied 6 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,456
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 6 months ago

Are you able to get the model number off the back of the tv? If not:
-when did you buy the tv?
-what size is the screen?
-is it LED or LCD or Plasma or?

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