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I have just bought a JVC LT-32ND36A and when I connect up…

Customer Question
I have just bought...

I have just bought a JVC LT-32ND36A and when I connect up power and aerial, screen is just a faint blue. I cant even set it up.

Technician's Assistant: What device has a bad screen?

JVC LED TV

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your JVC TV?

No,it is brand new out of the box

Technician's Assistant: Was there a power outage recently?

No, my other tv works fine

Submitted: 6 months ago.Category: TV
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Answered in 11 minutes by:
12/23/2017
TV Technician: Nathan, Installer replied 6 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,721
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

As an initial step, please unplug power to the tv for a few minutes, then replug and let me know if you can access the menu screens at all.

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TV Technician: Nathan, Installer replied 6 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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