TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I can’t connect to the Internet. I can connect to WiFi but…

Customer Question
I can’t connect to...

I can’t connect to the Internet. I can connect to WiFi but when I run the internet connection test, it fails. I’ve never been able to connect through my TV

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

Netflix

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes, my phone and everything else connects and is fine, it’s just my TV

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No that’s it

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Customer reply replied 7 months ago
It’s a Sharp Aquos tv
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Service offer?
Customer reply replied 7 months ago
Is that the order I’d number
Answered in 8 hours by:
12/23/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,591
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own TV Question
TV Technician: Pete, Electronic Engineer replied 7 months ago

What is the make and model number of your wifi router?

Have you tried restarting the router and any other wifi network equipment that you are using?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,591
20,591 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My tv is only 17 months old I purchased it from Walmart last
My tv is only 17 months old I purchased it from Walmart last February. Netflix has been working great until 2 pm today and it will no longer connect to my wifi … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Not able to get Netflix on TV. Contacted cable company and
Not able to get Netflix on TV. Contacted cable company and Netflix, they said to contact you and check for firmware updates. … read more
Harry
Harry
2,172 satisfied customers
How do I activate my smart sony tv for Netflix we are with
how do I activate my smart sony tv for Netflix we are with aussiebroad band and there is a activation code but cant put it in to start the process … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Have a Sharp Aquos Model LC-52LE832U. Trying to find out how
Hey Pearl, have a Sharp Aquos Model LC-52LE832U. Trying to find out how to toggle between HDMI and cable, as I am connecting Apple TV. Can you help? Thanks Wendy … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
It wont connect to the internet. Ive already called my cable
It wont connect to the internet. Ive already called my cable co. … read more
Neil
Neil
Associate Degree
2,630 satisfied customers
Last night I apparently lost my wifi signal and now I can't
Last night I apparently lost my wifi signal and now I can't get reconnected … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I can no longer connect to the internet. I've googled fixes,
I use Netflix amazon and Hulu,plus the on demand part of direct tv won't work without being connected … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have Netflix and can't get on it. Called Netflix and I am
I have Netflix and can't get on it. Called Netflix and I am paid in full and they tried to fix the problem on their end .. nothing.. he suggested that I check the tv .. help me please … read more
Pete
Pete
Electronic Engineer
Bachelor's Degree
20,591 satisfied customers
It not allowing me to connect to the internet for Netflix.
It not allowing me to connect to the internet for Netflix … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Vizio 55 inch. I've has it about 3 months. I've aleays been
Vizio 55 inch. I've has it about 3 months. I've aleays been able to watch Netflix. I downloaded my Vizio smartcast app and now it defaults back to watching back on my iPhone ??? I went through the whole process of holding he phone to the bottom right corner and everything. It has “family display room” on the screen but when I click on it. It plays on my phone. There is no little square box to click on and select family display room!! I have tried a gazillions times and I can't get it!! I need help. PLEAse. lol … read more
Eldon
Eldon
BS
216 satisfied customers
I need assistance connecting to Netflix. Sharp aquas not
not really. I am at a rental property and I want to access my Netflix account and also activate Alan hdmi for Rocky. This is an Apple TV and I would like to hook that to my account. Tim's is a satellite hookup… read more
Pete
Pete
Electronic Engineer
Bachelor's Degree
20,591 satisfied customers
Samsung TV is connected to internet and I have an account
Samsung TV is connected to internet and I have an account with Netflix, I can receive Netflix movies etc on computer but do not receive same on TV. … read more
Pete
Pete
Electronic Engineer
Bachelor's Degree
20,591 satisfied customers
I'm trying to connect my tv to the internet. Sharp
its my first time i'm trying to install netflix on my tv … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I HAVE NO APPLE DEVICE TROUBLE ACTIVATING MY Sense (SMART
HELLO PEARL WILSON I HAVE NO APPLE DEVICE I AM HAVING TROUBLE ACTIVATING MY hi Sense (SMART TV. ) IT WILL NOT CONNECT TO MY INTERNET MY NETFLIX . I CALLED MY AT&T INTERNET PROVIDER THEY SAY MY INTERNE… read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
I have a lg tv and I have direct tv and I have internet om
Hello I have a lg tv and I have direct tv and I have internet om the tv... the tech with direct tv cant tell me how to connect net flicks on my tv with the Internet because they dont knoe the remote c… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Had a COMCAST Technician come to my house and + changed
hI had a COMCAST Technician come to my house and + changed wires arpund and now I can't get Netflix. Can you help me get NETFLIX Back on my TV… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I need a factory reset Panasonic Viera Plasma tv. also
I need a factory reset for my Panasonic Viera Plasma tv. also a walkthrough to connecting wirelessly to internet. It just decided not to recognize that it was already connected and being used as I was… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Unable to get netflix using Sharp remote. I have an account
Unable to get netflix using Sharp remote. I have an account with Netflix. I have a 70 inch Sharp TV.… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x