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The picture blackout for a couple seconds like every minute…

Customer Question
The picture blackout for...

The picture blackout for a couple seconds like every minute or so

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung 8000 series 55 inches

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, and it is the same for TiVo and DVD player

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

It happens about 4 weeks ago

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No, everything works except the blackout

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
12/23/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,533
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 7 months ago

Can you please get me the full model number off the back of the Samsung and let me know how long you've owned it for?

Additionally, if you use the Samsung remote and press MENU, does the MENU flash as well?

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TV Technician: Aric, Technician replied 7 months ago

Are you there please?

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Customer reply replied 7 months ago
Please cancel my account.
TV Technician: Aric, Technician replied 7 months ago

I don't handle any of that. I'm a tech and a user of the site like you. I'm not a billing agent/account rep. You will handle that yourself using the site help pages.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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