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It is neon color screen, 4k bought a year ago, Yes, Just…

Customer Question
It is neon color...

It is neon color screen

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Phillips 4k bought a year ago

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue with your Philips? What happened right before this?

Just happened. Right before watching tv as normal

Submitted: 6 months ago.Category: TV
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Answered in 1 minute by:
12/22/2017
TV Technician: Jack, Technician replied 6 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , my name is Jack
Perhaps i can help you with this

Send me a hello when you see this so i know you are available ?

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Customer reply replied 6 months ago
Hello
TV Technician: Jack, Technician replied 6 months ago

Hi

Will be with you shortly

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Customer reply replied 6 months ago
Text is fine
TV Technician: Jack, Technician replied 6 months ago

No problem

If you received a $26 phone offer or any offers they are automated by the website ,NOT BY ME , I`m an independent tech. and have no control over those, they are optional and you can just ignore them if you don`t want it

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TV Technician: Jack, Technician replied 6 months ago

If you open the TV's own menu , does it show up normal or is also affected by this ?

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TV Technician: Jack, Technician replied 6 months ago

Would you say the picture is like solarized ?

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TV Technician: Jack, Technician replied 6 months ago

OK then at this point i would need the tv`s model number for an accurate estimate of the repair , either done by yourself or a shop

This is a t-con board problem

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TV Technician: Jack, Technician replied 6 months ago

You can find the model number on the tv`s back cover and perhaps the owner`s manual if you still have it

How old is this tv by the way ?

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Customer reply replied 6 months ago
Bought last year...not even a year ago, but close
Customer reply replied 6 months ago
55PFL5601/F7
TV Technician: Jack, Technician replied 6 months ago

OK then don`t waste time and contact philips for a warranty claim

No need to talk about parts and costs at this point , it is still under warranty , try this customer service number 1-***-***-****

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TV Technician: Jack, Technician replied 6 months ago

If that answers your question PLEASE DO TAKE THE TIME TO RATE by clicking on the star icons at the top of your page, then click on Submit , it doesn`t cost you anything more and I get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time (no additional charges) if you have questions or need further help.

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TV Technician: Jack, Technician replied 6 months ago

Any questions on this ?
If not for now then PLEASE DO RATE , it doesn`t cost you anything more and I get paid for my time.

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