TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Remote is not working. Batteries are good. It just says

Customer Question
Remote is not working...

Remote is not working. Batteries are good

Technician's Assistant: What is the model of your TV?

It just says SHARP

Technician's Assistant: What menu options can you access, if any?

I cant access any unless I use the funtions ON the TV

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I am also trying to connect a universal remote from a Sony BDV-N5200W to my TV

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
12/22/2017
TV Technician: Jack, Technician replied 4 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,147
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

Ask Your Own TV Question
Customer reply replied 4 months ago
Sharp Aquos: LC-70LE650M
For that, the remote is not working at all, the batteries are fresh and it was working a couple days ago.Then ontop of that, I am trying to connect a universal remote from a Sony BVD-N5200W to co trol the TV, and that isnt working either.
TV Technician: Jack, Technician replied 4 months ago

Hi

Not sure about that universal remote but i can have you test the sharp remote and find you a new one if it turns out to be defective

Ask Your Own TV Question
Customer reply replied 4 months ago
How do I test the TV remote
TV Technician: Jack, Technician replied 4 months ago

Do you happen to have a cell phone camera , a tablet a digital camera etc. , any camera that has a display or screen to test the remote ?

Ask Your Own TV Question
TV Technician: Jack, Technician replied 4 months ago

You need a camera that has a digital display in order to test teh remote , do you have that ?

I`ll explain

Ask Your Own TV Question
Customer reply replied 4 months ago
I have a phone camera...thats it
Customer reply replied 4 months ago
the purple light from the remote is flashing
TV Technician: Jack, Technician replied 4 months ago

Never mind the purple light it means nothing ,here is how to test your remote and note that it may work better in a darkened room ;
Turn on the camera and point the front of the remote at the camera lens ,then while looking at the remote through the screen press buttons on the remote.
If the remote is working, you should see light coming out the front of it while looking at it through the camera screen.
If you see nothing coming out and are not sure if you did the test correctly then try it with a known working remote.

Ask Your Own TV Question
Customer reply replied 4 months ago
The purple light is the light you are talking about. Pressed a few buttons and it works
TV Technician: Jack, Technician replied 4 months ago

No its not what i`m talking about

The IR light comes out the front and is not visible except with a camera , that purple light is just a visual indicator , it does not control the tv , the IR (infrared) light is

Ask Your Own TV Question
Customer reply replied 4 months ago
When I look at the indicator without a camera and press a button I do not see any light, but when I look at it through the camera the light is a purple blinking light....I am confident that the purple blinking light that I see through the camera is the infared... its not flashing any other color except purpleWhat color am I looking for...cause I only see purple through the camera
TV Technician: Jack, Technician replied 4 months ago

OK then i thought you were talking about a light at the top of the remote light some remote do

In that case you are looking at a defective remote sensor that usually cost less than $20

Let me check

Ask Your Own TV Question
TV Technician: Jack, Technician replied 4 months ago

There you go ,you can get this sensor at this link for $10 ; http://www.shopjimmy.com/sharp-duntkg015fm03-ir-remote-sensor.htm

Once the back cover removed it will be string at you , just one screw and a plug

If that is not your cup of tea so to speak then to have a tv this size repaired at home could cost you up to $200 parts included and perhaps $50 less if you take it to the shop yourself .

Let me know if you have any questions and if not for now then PLEASE DO TAKE THE TIME TO RATE by clicking on the star icons at the top of your page, then click on Submit so i get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time if you need further info or help .

Ask Your Own TV Question
Was this answer helpful?
Ask Jack Your Own Question
Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,147
11,147 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

Jack is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My cooling fan need reset. I am talking about my 46 in tv.
flag pops up says cooling fan stoped workin shuts down … read more
Harry
Harry
1,657 satisfied customers
The pic gets darker the longer it's on, It's a vision55 inch
The pic gets darker the longer it's on JA: What's the brand and model number of your TV? How old is it? Customer: It's a vision55 inch mode e60-c3 JA: Does the TV menu work? Do you have the same probl… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I have picture but no sound. I had sound but then lost it.
HDMI and I connected the red white and yellow cables too. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
We have Samsung tv with smart hub. Can I get Amazon on it.
We have Samsung tv with smart hub. Can I get Amazon on it … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I am using an optical out put and connecting to a converter
I am using an optical out put and connecting to a converter that goes to analog using RCA plugs the sound works fine. The issue is it is a smart Tv so when I use streaming off of Net flicks or a Fire … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
176 satisfied customers
Forgot my password. My Tv. LG, Smart TV, 2 years. This is my
Forgot my password JA: What device or product does this involve? Customer: My Tv JA: What's the brand and model number of your TV? How old is it? Customer: LG, Smart TV, 2 years JA: Does the TV menu w… read more
Harry
Harry
1,657 satisfied customers
Can I connect a sharp tv model Lc-42pd7x to Foxtel IQ3.
can I connect a sharp tv model Lc-42pd7x to Foxtel IQ3 … read more
Harry
Harry
1,657 satisfied customers
VIZIO E2411 A-1 does not have any sound? There are only 2
there are only 2 cords, a power cord and one going to the Centurylink box … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I'm trying to hook up a sound bar. The digital optical audio
I'm trying to hook up a sound bar. The digital optical audio out connection has a small grey plastic bit where the cord should hook up. How to I move or remove this piece? Thanks. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
LG 4k ultra tv. Second time this has happened- No picture,
LG 4k ultra tv. Second time this has happened- No picture, just "snow" on one half of screen and the other half is blue. Cannot use any remote with it now. The half and half s teen intermittently will… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Our tv will not stay on. Vizio. I don't have the model no.
Vizio. I don't have the model no. It's must a few years old … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
T.V. is a Philips. Model #40PFL4908/F7 serial
T.V. is a Philips . Model #40PFL4908/F7 serial #DS1A1349136516(A3RPOUH). Picture Bounces There are several multi-colored thun lines at top of picture screen. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
I have a Panasonic 55 inch Viera smart tv. I just enrolled
I have a Panasonic 55 inch Viera smart tv. I just enrolled in Amazon Prime which includes streaming movies on your tv. I am having trouble download their Amazon prime video app and allowing me to regi… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
How to cut picture setting, old 27 in. Blank space to,
How to cut picture setting, old 27 in JA: What's the brand and model number of your TV? How old is it? Customer: Blank space to, bottom picture 1 5/8 in each JA: Anything else you want the TV Expert t… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Turned on my LG TV this morning and all I get is snow. Help.
turned on my LG TV this morning and all I get is snow. Help … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Screen cannot control with remote nor cable temotr. tv
Green screen cannot control with remote nor cable temotr … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I just bought new element TV and it says no media device.
i just bought new element TV and it says no media device. can you tell me what that means? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Can't get any picture but a screen saver through the cable
can't get any picture but a screen saver through the cable box. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x