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I lost my network connection on my smart tv philips for

Customer Question
I lost my network...

I lost my network connection on my smart tv philips for netflix. I need help. Thank you.

Technician's Assistant: What Philips model do you have? How old is it?

It's brand new and where do i find the model

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No my wifi is working for tv

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I can't think of anything else except I can't find where I can put my name and password ***** network on the remote for philips tv

Submitted: 6 months ago.Category: TV
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Answered in 54 minutes by:
12/22/2017
TV Technician: Karthik Nagarajan,
 replied 6 months ago
Karthik Nagarajan
Category: TV
Satisfied Customers: 500
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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TV Technician: Karthik Nagarajan,
 replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. May I know whether your wifi works fine on other device like computer or smartphone?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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