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Sharp portable TV shows a blue screen with the term Componet…

Customer Question
Sharp portable TV shows...

Sharp portable TV shows a blue screen with the term Componet showing. No picture.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Sharp TV?

Yes.

Technician's Assistant: Was there a power outage recently?

No

Submitted: 2 months ago.Category: TV
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 minutes by:
12/21/2017
TV Technician: Anthony_Infotech, Technician replied 2 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,543
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

What do you have connected to the portable please?

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Customer reply replied 2 months ago
Nothing except the power.
TV Technician: Anthony_Infotech, Technician replied 2 months ago

What I mean is how are you getting TV services?is it via the sets antenna?or an exterior antenna?

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Customer reply replied 2 months ago
Cable service
TV Technician: Anthony_Infotech, Technician replied 2 months ago

Is it cable straight to the set?or via a box?if its via a box what INPUT is it using on the set?

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Customer reply replied 2 months ago
A box. What do you mean by input?
TV Technician: Anthony_Infotech, Technician replied 2 months ago

Look on the back of the set,the box will be connected by a lead or leads where these leads enter the set they are labelled for example HDMI or COMPONENT or COMPOSITE if you do not know then let me know what type of leads they are

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Customer reply replied 2 months ago
One is Cable input. The other is To TV.
TV Technician: Anthony_Infotech, Technician replied 2 months ago

OK please do this re-boot both the TV and the box by disconnecting both from wallpower wait 5 mins then replug back in again let me know if there is any change

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Customer reply replied 2 months ago
No change.
TV Technician: Anthony_Infotech, Technician replied 2 months ago

OK I will now need to know for sure what leads are going from the box to the TV what do they look like please?are they red\green\blue so three leads in all with 2 for the sound?or yellow\white\red?or hdmi?

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

Or is there just a lead going into the antenna socket?

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Customer reply replied 2 months ago
Just a lead to the antenna socket.
TV Technician: Anthony_Infotech, Technician replied 2 months ago

OK

What you need to do is get the TV out of component mode,the set is in the wrong mode,so you need to pick up the TV remote and look for the INPUT button keep cycling this button (press once very second) until you choose the TV option,this is the antenna option (box is coming in on antenna)

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Customer reply replied 2 months ago
Nothing changed.
TV Technician: Anthony_Infotech, Technician replied 2 months ago

I will need the model number please of the set found on the back of the set so I can tell you what to do

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

Do you need help with this please??

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

Is the set now working?

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Customer reply replied 2 months ago
The set is not working. The exchange was useless. Disgusted!
TV Technician: Anthony_Infotech, Technician replied 2 months ago
I need the model number found on the back of the set so I can tell you how to get the set out of the mode its in?why won't you do that?
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