TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV won't turn on. I have changed outlets to insure it was…

Customer Question
TV won't turn on...

TV won't turn on. I have changed outlets to insure it was getting power. Still won't come on. Brand new TV less than 2 months old. Samsung 55" 2160p 4k smart TV.

Technician's Assistant: Is your Samsung TV connected to a surge protector or power strip?

Yes.

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Yes

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Everything else connected to the strip is working.

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
12/21/2017
TV Technician: Jack, Technician replied 7 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

Should start with UN55.........

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Won't turn on... tv is a Sony 55-Inch 4K Smart LED TV
won't turn on... tv is a Sony 55-Inch 4K Smart LED TV XBR55X810C … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Do you think this new TV model would work well to get rid of
Do you think this new TV model would work well to get rid of Comcast cable and to connect YouTuve TV service? LG - 55" Class - LED - UJ6200 Series - 2160p - Smart - 4K UHD TV with HDR… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We have a Samsung 4k he curved tv that is approx. a year
We have a Samsung 4k he curved tv that is approx. a year old. Last week it started shutting itself off while we were watching tv. It continues to do it. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My tv won't come on. The red light is on so the us power,
My tv won't come on. The red light is on so the us power, bot it won't turn on … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
There was a power outage and the TV won't come back on, Yes,
There was a power outage and the TV won't come back on … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Tv has power, lost picture this morning. Purchased in
purchased in December it is a Samsung 2160P smart 4k … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Ghost pictures and double images. VIZIO - 55" Class (55"
VIZIO - 55" Class (55" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV purchased in 02/2016 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
The tv buttons dosent respond ita a samsung tv. I dont know
i dont know how old but i can give you model and serial number … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My tv no go on series 6. 6200. 620D. Cannot see power button
My tv no go on series 6. 6200. 620D. Cannot see power button on back all plugged in. New bats.in remote … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
The sound will cut out for a few seconds - then come back on
The sound will cut out for a few seconds - then come back on - does it a lot … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
We have a samsung 4G tv and it was working a bit ago. I
we have a samsung 4G tv and it was working a bit ago. I turned it off and now it won't come back on … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My remote suddenly does nothing, brand new TV and remote,
My remote suddenly does nothing, brand new TV and remote, less than 1 month old, Sharp Smart TV, Smartby New Sharp EN2A27S TV Remote Control for 4K ULTRA LED SMART HDTV 55H6B, 50H7GB, 50H6B, N6200U … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
My vizio emblem on the front blinks 24 times and then goes
hi. my vizio emblem on the front blinks 24 times and then goes orange. then repeats but won't power on. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
J V C 2016 55" 4K stripin. Brand new one week. On first
J V C 2016 55" 4K stripin JA: Can you guesstimate how old your JVC is? And just to clarify, what's the exact model? Customer: Brand new one week JA: Does the TV menu work? Do you have the same problem… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
What is the best performing TV for the dollar at Best Buy. I
What is the best performing TV for the dollar at Best Buy. I am evaluating the 50 in LCD Samsung 620D 120 hz / 6200. What would you recommend for the money that may be better in quality yet still comp… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I want to get a new TV... I still have PLASMA. How do I get
I want to get a new TV... I still have PLASMA. How do I get rid of a Plasma TV? Anyway, how big of a difference would I notice with say a 1080 TV vs. 4k? I know more programs will be in 4k but not sur… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My panasonic plasma hdtv tc p5ox1 has a cracked screen and
My panasonic plasma hdtv tc p5ox1 has a cracked screen and when u turn it on it's pitch black can I fix it or what can u do… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
good morning - we have just bought an LG 55 inch smart tv -
good morning - we have just bought an LG 55 inch smart tv - we have panasonic and samsung flat screen LEDS as well. These receive CH7 Australia perfectly. Our brand new LG TV won't (we are using the b… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x