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Just bought a Samsung 32" 5300 Series TV and it was set up…

Customer Question
Just bought a Samsung...

Just bought a Samsung 32" 5300 Series TV and it was set up by Best Buy technician but after he left it seems that there is a 2" black area at the top of the screen. Is this correct? Also did not receive any instruction manual.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV?

Yes red white yellow cables

Technician's Assistant: Was there a power outage recently?

No the set was installed about an hour ago.

Submitted: 6 months ago.Category: TV
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Answered in 4 minutes by:
12/21/2017
TV Technician: Jack, Technician replied 6 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

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Customer reply replied 6 months ago
Please cancel
TV Technician: Jack, Technician replied 6 months ago

No problem

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TV Technician: Jack, Technician replied 6 months ago

Use this number 1.***-***-****

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