TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

The screen message is scrambled channels or weak signal. the…

Customer Question
The screen message is...

The screen message is scrambled channels or weak signal. the remote has become inoperable. if I unplug the TV and plug it back in, it comes on goes to channel one and then the error message.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It's less than a year old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Nothing is working. this is a smart tv.

Technician's Assistant: How long has this been an issue? What happened right before this?

This happened last night. My wife was watching TV and then the screen apparently went blank and the error message popped up.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No, that's about it.

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 20 minutes by:
12/21/2017
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,476
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago
The No Signal message can be caused by the TV's Input being changed, the HDMI cable failing, or Cable/SAT box needing to be rebooted. Please unplug the Cable/SAT box from power and shut the TV off. Disconnect and reconnect the HDMI cable between them on both ends- making sure it is secure. Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT button on the original TV remote to select the correct HDMI Input. Let me know what happens.
Ask Your Own TV Question
Customer reply replied 6 months ago
Will do. Will be back shortly
Customer reply replied 6 months ago
None of your suggestions worked.
TV Technician: Aric, Technician replied 6 months ago
you were able to follow all of them? If so that's bad news. We need much more info from you to figure out what has failed. What is the model number off of the back of the TV? Are you using a cane box? How is that box connected to the TV?
Ask Your Own TV Question
Customer reply replied 6 months ago
This is a 2017 Samsung 2520D smart tv. When I plug in the TV it comes on automatically, goes to Ch. one and then the error message comes up. I've switched out the coaxle cable, tried two other Samsung remotes and nothing. I am in an apartment building, so all I have to do is connect the coaxle cable. All of the other TVs are working properly.
TV Technician: Aric, Technician replied 6 months ago

Okay the TV turning on by itself when plugged in completely changes things- this is a fault in the Mainboard and requires repairs made to the set. So I'm assuming the TV is less than a year old, yes?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

You would need to contact Samsung for warranty repairs unfortunately, there are no pushbutton fixes for this since you're not even using a cable box (and you said my suggestions didn't work- but you were not able to do them because you don't even HAVE a a cable box- which also changes things). All of these factors conclude mainboard failure. You can contact Samsung at the number below:

1-800-SAMSUNG

Other than that, I'm sorry for the bad news and wish there were a quick fix.

Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?

Ask Your Own TV Question
Customer reply replied 6 months ago
Thank you. Contacting Samsung was my next step.
TV Technician: Aric, Technician replied 6 months ago
You're welcome and best of luck! Do you need further assistance with this?
Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,476
47,476 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My 70 inch Samsung says scrambled channels or weak signal. I
My 70 inch Samsung says scrambled channels or weak signal. I unplugged for 20 seconds, it came back on then it went back off … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Won't go on. Plugged in connected to Verizon. Went. Out on
Won't go on. Plugged in connected to Verizon . Went … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Un55ju7500 no picture watching last night picture went
un55ju7500 no picture watching last night picture went blank.Icouldnt get respond from remote.Ichange batteries that didn't work.Power cord was working. Unit would not come on as I try the power butto… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
My remote for xfinity cable on both of my samsung cvs
My remote for xfinity cable on both of my samsung cvs stopped working after a blank snowy screen problem last night. ( I unplugged and rebooted the system and got cable back but remotes on turn tv off… read more
Aric
Aric
Technician
47,476 satisfied customers
We have a wall hung, large screen ,flat, Samsung TV. It is
We have a wall hung, large screen ,flat, Samsung TV . It is new. It receives a wireless signal from a nearby Bell Canada Modem. Last night while watching TV all of a sudden it lost the picture and wen… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Sharp Aquos TV and standard cable from Comcast with
I have a Sharp Aquos TV and standard cable from Comcast with the coax cable from the wall plugged directly into the TV. It was able to pick up the local HD channels just last week but when I got back … read more
Aric
Aric
Technician
47,476 satisfied customers
19" Samsung, Model LN - T1954H A; air reception with antenna;
19" Samsung, Model LN - T1954H A; air reception with antenna; have received all local channels, very clear for two years, now only "weak signal" all channels with no sound.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
my model 32C11OU has no picture or sound. The cable message
my model 32C11OU has no picture or sound. The cable message comes up then the screen goes blank. Another TV is working with cable. The TV was working last night - what can I try… read more
Aric
Aric
Technician
47,476 satisfied customers
I dont even know where to start. We have a 2007 LT-32E478
I don't even know where to start. We have a 2007 LT-32E478 and Verizon Fios cable. Everything was fine last night and this morning when I turned it on it went blank and the message "no program or weak… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I accidently pushed the TRK/TV CH and the screen went blank
I accidently pushed the TRK/TV CH and the screen went blank and said that the signal was weak. I do not have cable, only VCR and DVD, k know the signal was weak becasue there IS none! The long and sho… read more
glenemoore
glenemoore
Owner, Greystone Electric & Security
Bachelor\u0027s Degree
373 satisfied customers
My Toshiba TV that I purchased less than 3 years ago just went
My Toshiba TV that I purchased less than 3 years ago just went out. When I put the TV on, it is a blank screen; when I play a DVD, it plays sound, but the color is scrambled; when I hook up our video … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
When we change the volume, the picture goes off but the volume
When we change the volume, the picture goes off but the volume is still on. To remedy the problem, we have to turn the TV off and back on. Sometimes it requires unplugging the set from the wall.… read more
Rod
Rod
TV & Communications Sys Repair
Graduate Certificate
2,355 satisfied customers
philips 60pp9100d screen goes blank, then displays weak signal
philips 60pp9100d screen goes blank, then displays weak signal message. Cannot shut power off with remote or power button, unless i power down. am using directv with hdmi . when power back up, it work… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
i cannt get tv to go on-- power goes on but it says scramble
i cannt get tv to go on-- power goes on but it says scrambled signal channel or weak signal. tested cord connection, changed remote batteries. called comast and sthey said contact you… read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
i have a kdf E60a20, as we watching tv, all of a sudden the
i have a kdf=E60a20, as we watching tv, all of a sudden the screen went blank for about 30 second then come back on again. it stay on for about 2 minutes then went out for 30 second, the green power l… read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
WE HAVE A 37 PANASONIC PLASMA TV, UNDER 5 YEARS OLD. MODEL
WE HAVE A 37" PANASONIC PLASMA TV, UNDER 5 YEARS OLD. MODEL PH37PD25. SCREEN GOES BLACK FROM A FEW SECONDS TO A FEW MINUTES, THEN STAYS ON FROM HOURS TO A FEW MINUTES THEN GOES BLACK AGAIN. PERFECT PI… read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
I HAVE A SMART SERIES ENERGY STAR MODEL # XXXXX NO PICTURE
I HAVE A SMART SERIES ENERGY STAR MODEL # XXXXX NO PICTURE NO SOUND, HOWEVER CHANNEL NUMBERS CHANGE,VOLUME LEVEL MOVE,SCREEN PRINTS OUT THE WORDS OF THE CHANNEL I CHANGE IT TOO… read more
Expert
Expert
Hi, i have a strange problem that no one seems able to help
Hi, i have a strange problem that no one seems able to help with. I watch TV using a goodmans freeview receiver. Most TV programmes are fine but on certain programmes (across ALL channels) i get a com… read more
Lance
Lance
Vocational, Technical or Trade Scho
142 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x