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Picture black very clear no sound. From setbox. I dont think…

Customer Question
Picture black very clear...

Picture black very clear no sound

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes from setbox

Technician's Assistant: Was there a power outage recently?

I dont think so

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No its a new tv dvd ok also free to air channels ok

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
12/21/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,764
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 7 months ago

Can you please elaborate what you mean by "black, very clear"? Also what specific cable is running from STB to the TV? Lastly what is the model number off the back of the TV?

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