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Can you setup a 2 year old 4 inchwith a comcast remote?

Customer Question
Can you setup a...

Can you setup a 2 year old 4 inchwith a comcast remote?

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung 2.5 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I'm a disabled marine and I lost the Samsung remote. I want to give my 49 inch to my daughter.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

How much does it cost and how long Will it take to replace a Samsung remote if the TV cannot be set up with a comcast remote i tried to do that several times. I get a plain blank screen when I complete my end

Submitted: 2 months ago.Category: TV
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Customer reply replied 2 months ago
I've packed the 2.5 year old 49"
Customer reply replied 2 months ago
How much does it cost and how long will it take to get a new Samsung remote versus Setting it up was a Comcast remote if that's easier
Answered in 19 minutes by:
12/21/2017
TV Technician: Jack, Technician replied 2 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,636
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

It will start with UN49..... for a 49 " model

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Customer reply replied 2 months ago
I can't without getting neighbors. I'm confined to a wheel chair from my service
TV Technician: Jack, Technician replied 2 months ago

The Comcast remote could be programmed for it but only for power and volume and the method of programming varies depending on the remote

I can you you their remote and tell me which one you have ?

By the way the original should cost less than $20

Also , I`m ready to accept your phone request but first i want to make sure you understand that this cost an extra $26
Do you still want that call or do you wish to continue in chat mode ?
That offer was sent automated by the website by the way , NOT ME

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Customer reply replied 2 months ago
no thanks on the call. i do have one more question; where is the fastest way to get the new remote?
TV Technician: Jack, Technician replied 2 months ago

I could give you a couple of links once you have that model number

Here is possibly the best one ; http://remotebarn.us/

Here is another one ; http://www.newremotecontrol.com/index.htm

Just enter your model number and either of them should have it

Now about that phone request , I can close it down but I need you to ask me to do so

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Customer reply replied 2 months ago
No thanks on phone call. I am not satisfied with the answers. I don’t want you to charge me per your guarantee.
TV Technician: Jack, Technician replied 2 months ago

What is there not to be satisfied , you want a remote and I gave you all the options

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Customer reply replied 2 months ago
Wrong! You should’ve told to go to a store that sells Samsung TVs. Wrong! You should’ve told me remote replacement costs for the Samsung remote. Wrong! You should’ve told that's yours were “all” the options!
Customer reply replied 2 months ago
I’ll contact my credit card issuer to tell them of your company fraud and NO charges are authorized!
TV Technician: Jack, Technician replied 2 months ago

Stores that sell samsung tv do not sell separate remotes , then i told you above quote " By the way the original should cost less than $20 " and finally i don`t understand your last statement , if i had other options i would said so

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TV Technician: Jack, Technician replied 2 months ago

PS. I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech. , use this number 1.***-***-****

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Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,636
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Experience: 40 years experience as audio,video repair and installation tech

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