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I have a KDLW700b. Direct antenna input. It is stuck on a…

Customer Question
I have a KDLW700b...

I have a KDLW700b. Direct antenna input. It is stuck on a 4:3 ratio. When I press the aspect ratio button it says "Feature not available with current signal".

Technician's Assistant: What's the brand and model number of your TV? How old is it?

KDLW700b

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Under screen settings the only option is Full. All other options are greyed out.

Technician's Assistant: How long has this been an issue with your? What happened right before this?

About an hour.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I was watching something on the inbuilt Youtube app.

Submitted: 7 months ago.Category: TV
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Answered in 6 hours by:
12/20/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,591
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

What all inputs are connected to the TV, apart from antenna?

e.g. do you have a DVD player or any other devices connected?

If so, are they also affected by the 4:3 ratio problem?

What is the model number of the remote control that you are using?

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TV Technician: Pete, Electronic Engineer replied 7 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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