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Lost sound. Lost tv sound logitech remote

Customer Question
Lost tv sound logitech...

Lost tv sound logitech remote

Submitted: 5 months ago.Category: TV
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Answered in 1 minute by:
12/20/2017
TV Technician: Nathan, Installer replied 5 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 29,585
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What is the model number of the tv?
Have you lost sound on all sources/content (cable/satellite, dvd, etc)?

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Customer reply replied 5 months ago
sanyo DP26649
Customer reply replied 5 months ago
lost all sound, logitech remote
TV Technician: Nathan, Installer replied 5 months ago

I need to know on what specific input devices you have this issue please? Cable/satellite, dvd, vcr, roku, etc

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Customer reply replied 5 months ago
x-finity cable
TV Technician: Nathan, Installer replied 5 months ago

Is it only with xfinity, or anything else too?

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Customer reply replied 5 months ago
lost sound tv, logitech reome, x-finity
TV Technician: Nathan, Installer replied 5 months ago

The remote is irrelevant at this point.
I need to know specifically if you have anything else connected to the tv right now, other than xfinity, such as a dvd player for example.

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Customer reply replied 5 months ago
lost tv sound, logitech remot, x
Customer reply replied 5 months ago
lost tv sound, logitech remote, x-finity cable
TV Technician: Nathan, Installer replied 5 months ago

Yes, I understand that. You do not need to repeat that information.

I need to know specifically if you have anything else connected to the tv right now, other than xfinity, such as a dvd player for example.

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Customer reply replied 5 months ago
dvd connected
Customer reply replied 5 months ago
also cable
TV Technician: Nathan, Installer replied 5 months ago

Thank you, ***** ***** have sound if you play a dvd?

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TV Technician: Nathan, Installer replied 5 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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