TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have an Aquos Sharp TV. The remote appears to turn the TV…

Customer Question
I have an Aquos...

I have an Aquos Sharp TV. The remote appears to turn the TV on and off. Yet the input, return, smart central buttons stopped working. I was watching youtube. The TV button and the STB button at the top of the remote appear to be working, but have no effect. What button should be used? TV or STB? What does STB represent?

Technician's Assistant: Are there buttons on the side, bottom, or back of your Aquos?

Yes, I have pushed them as well. When I push input nothing happens either..

Technician's Assistant: What menu options can you access, if any?

The TV small light at the bottom is on. So the TV appears to be on. When I push Display button, the HDMI3 appears on the screen.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Wait

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 37 minutes by:
12/20/2017
TV Technician: Nathan, Installer replied 7 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,823
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Could you please tell me the model number of the tv?

Is this the aquos remote you're using? Or a cable/satellite remote?

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 6 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
How can I sign in to my aquos net I don't have a username
How can I sign in to my aquos net I don't have a username and password … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
211 satisfied customers
I have a sharp aquos 3d smart tv, but cannot play youtube.
hi, i have a sharp aquos 3d smart tv, but cannot play youtube. it used to play but not now can you help? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My Sharp Aquos LC-19A35X has 72p resolution. My new Laser
Hello, My Sharp Aquos LC-19A35X has 72p resolution. My new Laser STB-6000 defaults to 1080p resolution and wont talk to the TV. Ideas Please, Nick … read more
Nathan
Nathan
Installer
30,823 satisfied customers
I have a sharp aquos 60" lcd tv (purch 2014) that used to
i have a sharp aquos 60" lcd tv (purch 2014) that used to allow me to connect to youtube, but no longer does. when i press the youtube button from the smart central pull upmenu, i get a black screen w… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Sharp Aquos Quatron 60 inch smart tv and my smart
I have a Sharp Aquos Quatron 60 inch smart tv and my smart central and Netflix don't work. I did a hard factory reset and the screen that should be green was red. Can you tell me what the issue is? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
We have a Sharp Aquos 60" TV. Somehow I pushed something on
We have a Sharp Aquos 60" TV. Somehow I pushed something on the remote and now have only a tiny picture in the upper left-hand corner. Have tried reset, but still a small picture. How do I restore the… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Just got a Sharp Aquos LC-55UB30U flat screen. Netflx tuned
Just got a Sharp Aquos LC-55UB30U flat screen. Netflx tuned in fine. I see the Hulu Plus ICON but not able to set it up.… read more
Nathan
Nathan
Installer
30,823 satisfied customers
My Sharp Aquos is acting up--the volume bar does not come on
My Sharp Aquos is acting up--the volume bar does not come on but vol does adjust and the input selection panel doesn't show… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I was setting the TV to smart central, then to you tube, after
I was setting the TV to smart central, then to you tube, after entering the program the Aquos froze up and now I can not do anything. The set is frozen on the 1st scene and no buttons or controls are … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I pushed STB "power" button instead of TV on the TV remote, now I can't see
I pushed STB "power" button instead of TV on the TV remote, now I can't see channels. I have done the self diagnosis for picture...I know it's cuz I pushed the wrong button on one or both remotes...tv… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a sharp LC-80UQ17U. Have numerous games hooked through
I have a sharp LC-80UQ17U. Have numerous games hooked through HDMI ports and cable. Trouble with remote. I can turn TV on with power button and adjust volume and change channels but the input and smar… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Locked by Customer ServiceI have a Sharp Aquos smart TV. The remote is
I have a Sharp Aquos smart TV. The remote is working but when I press the smart central button, the icons do not show up at the bottom of the screen. I can hear the sound indicating the TV is register… read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
I have a Sharp Aquos Quattro LC-46LE832U. I have a home theatre
I have a Sharp Aquos Quattro LC-46LE832U. I have a home theatre system with a Sharp Aquos Quattro LC-46LE832U TV, a Samsung BD-H6500 (HDMI 1) Blue Ray, an Arris PVR cable tuner(HDMI2) and a Harmon Kar… read more
Nathan
Nathan
Installer
30,823 satisfied customers
Im trying to connect my Sharp 60" LCD Aquos TV to the internet.
I'm trying to connect my Sharp 60" LCD Aquos TV to the internet. I have the wireless connection working and can watch Netflix movies and YouTube and other APPs. However, the Manual talks about an APP … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a 60" Sharp Aquos that stopped working yesterday, and
I have a 60" Sharp Aquos that stopped working yesterday, and the unit will not come bavck on.... The small triangle at the bottom center of the TV that illuminates when the unit is turned on is blinki… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a Philips 28PW6006/05 television which I am trying to
I have a Philips 28PW6006/05 television which I am trying to connect to a Samsung Smart set top box model STB-E7500M and have followed the instructions in the manual. When I switch on the box displays… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have a Sharp Aquos flat screen small TV Model 13S2U-S that
I have a Sharp Aquos flat screen small TV Model 13S2U-S that is about 8 years old. Last week I was watching and pushed something with my remote and made the screen go blue. Now I can't get a picture a… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
I have a Sharp LC-C4067UN flat panel tv. When the tv has been
I have a Sharp LC-C4067UN flat panel tv. When the tv has been on a few minutes a black box comes up that covers most of the bottom half of the screen. I have tried everthing to get it off to no succes… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x