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I cant hook my dvd player to my smart tv. Lg. I try to hook…

Customer Question
I cant hook my...

I cant hook my dvd player to my smart tv

Technician's Assistant: Who makes your media player? How old is it?

Lg

Technician's Assistant: What have you tried so far with your LG media player?

I try to hook it up to my Westinghouse flat screen im getting a picture but no sound

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I am getting a picture but no sound

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
12/20/2017
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,470
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 6 months ago

I need the model number of the LG player.

Also the model number off the back of the TV.

Also what cables are you using (be specific)?

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Customer reply replied 6 months ago
Lg model number DP132
Westinghouse model number WD43UB4530
I am using the yellow/white/red plugs
TV Technician: Aric, Technician replied 6 months ago

Thank you. What color jacks on the TV do you have those plugs connected to?

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TV Technician: Aric, Technician replied 6 months ago

If you're connected to the same colors on the TV, then it sounds like you're using the wrong row of red and white jacks (those are your sound).

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TV Technician: Aric, Technician replied 6 months ago

Do you have the red and white cables connected to blue and green on the TV by chance? Or are they plugged into red and white off to the side of those jacks?

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Customer reply replied 6 months ago
No i was doing the color code
Customer reply replied 6 months ago
do i try that
TV Technician: Aric, Technician replied 6 months ago

So do you try what exactly?

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TV Technician: Aric, Technician replied 6 months ago

Red and white need to go to red and white- those are your sound. Are you saying that's where they are right now?

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Customer reply replied 6 months ago
No i had white with white and red with red and the yellow was in the green the green give me the picture
TV Technician: Aric, Technician replied 6 months ago

Then I don't know. I'll opt out now.

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