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I have an LG TV. Since day one a pop-up screen pops up, all…

Customer Question
I have an LG...

I have an LG TV. Since day one a pop-up screen pops up, all the time saying an external device has been connected, Do you want to use this. Even when we disconnected everything from TV. HELP!

Technician's Assistant: What LG model do you have? How old is it?

Model # 47CM565-UB Serial # 209RMLMBY872. About 5yrs. old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, not sure. why?

Technician's Assistant: How long has this been an issue with your 47CM565? What happened right before this?

Since day one. Nothing. We'll just be watching TV and it happens

Submitted: 7 months ago.Category: TV
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Answered in 4 hours by:
12/20/2017
TV Technician: Anthony_Infotech, Technician replied 7 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,263
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

Problems like this are usually because the firmware is corrupt ,is the set configured to receive automatic downloads of system software\firmware?

Can you let me know what version of the firmware you are running?this will be noted in the settings menu

Let me know please

Anthony

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