TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

The TV says there's a problem, and I should click on OK to…

Customer Question
The TV says there's...

The TV says there's a problem, and I should click on OK to restart my set top box. The for several minutes "Preparing your channel lieu..." appears. The TV doesn't return to normal. This happened 12 days ago, and a technician had to come to my house. What's going on, and how can we fix it?

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It's an "Indignia" and a about 6 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Neither of my other TVs have this problem. By the way, the TV brand is an "Insignia."

Technician's Assistant: How long has this been an issue with your Insignia? What happened right before this?

The first incident happened on Dec. 5. The technician came the next day. Nothing of not happened before the issue, either then or now.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

The message that appears is, "Sorry, we're having some trouble. We've run into a problem that may be fixed by restarting your set-top box. Please wait a few minutes then press OK to restart. If the problem persists, please visit xfinity.com/errors for more information. RESTART RDK 03005

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 hours by:
12/20/2017
TV Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,820
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 8 months ago

The "Something's not quite right" message is generated by the Xfinity box- meaning the issue is with Comcast or their equipment. The only thing on a user level you can try is to unplug the power cord from the back of the Xfinity box for 30 seconds- and then plug it back in to fully reboot the box. Once it comes back up this can sometimes clear the issue. However if it does not, then your next step is to contact your cable provider (Comcast) as they are responsible for that message and may need to either refresh the signal or swap out the cable box.

More on that message and contact for Charter can be found at the link below:

https://www.xfinity.com/support/articles/x1-errorcode-xre-00067

Ask Your Own TV Question
TV Technician: Aric, Technician replied 8 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,820
47,820 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I am having a code RDK-03005 error on my TV. I have reset
I am having a code RDK-03005 error on my TV. I have reset the box several times without results. Also, previously, I have tried to watch a DVD on my TV. All the wiring looks correct but I am unable to… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Everytime I turn on TV it tells me to run Channel auto scan
Everytime I turn on TV it tells me to run Channel auto scan we've done this several times all we did before this happened was unplugged the TV to move it . We also make sure that everything was plugge… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
Comcast called & said they needed to come & 'tighten' our
Comcast called & said they needed to come & 'tighten' our system for faster internet service. They came on 1/26. Said all is well now, though we didn't know we had any problems. Since then, we've had … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have a RDK-10000 fault box on my TV. I've checked the
I have a RDK-10000 fault box on my TV. I've checked the power into the box and let it restart, Fault returned. I checked all the coax and HDMI connections. The blue light comes on the DVR box when I r… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Will not come up just says error. Tv. Sansui probably 3
will not come up just says error JA: What device or product does this involve? Customer: tv JA: What's the brand and model number of your TV? How old is it? Customer: sansui probably 3 years old JA: D… read more
Aric
Aric
Technician
Run A/V and repair business for over
47,820 satisfied customers
Insignia 32 inch set has a constant flashing of menus for
Insignia 32 inch set has a constant flashing of menus for brightness contrast etc. Tried removing side switch board per other tech sites to no avail. … read more
Harry
Harry
2,176 satisfied customers
The TV is saying they are having difficulties & to go to
the TV is saying they are having difficulties & to go to Xfinity.com/errors??? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
My TV is not working. It says "sorry, we're having some
My TV is not working. It says "sorry, we're having some trouble. I thought I followed their instructions but got no results. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Thanks and on the system settings, the monitor says there is
thanks and hello. on the system settings, the monitor says there is "no usb". which is correct since my tv antenna doesn't work. what can be going on? i checked all the antenna connections and they're… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
My tv will not turn on, on the screen there is a message
my tv will not turn on, on the screen there is a message that they are having trouble. and to push the ok button to fix it ,but that does not work. if that does not check on xfinity.com / errors. can … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
We have a "Extra" icon that appears in the upper right
We have a "Extra" icon that appears in the upper right corner of the tv screen . every time we chang channels it gives us a message in Japanese.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
TV screen says"Something's not quite right." I checked
TV screen says"Something's not quite right." I checked connections; then unplugged the DVR for 30 seconds, restarted in and received the same message following reboot. RDK-10000 is the notice. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Will not connect to the network. U-verse logo with loading
Will not connect to the network. U-verse logo with loading wheel appear for 10 lin then it asks to restart the reciever. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
No video output,only audio. Observation- On normal startup
No video output,only audio. Observation- On normal startup the Vizio insignia stays on for about 5 seconds followed by the picture being displayed. What I'm getting is the Vizio insignia comes on for … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Our tv color suddenly is all washed out, and we can't do any
our tv color suddenly is all washed out, and we can't do any recalibration --nothing changes. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
we have a insignia hd tv (ser. no. FQYD2ya003542), MODEL #NS208E200NA14
we have a insignia hd tv (ser. no. FQYD2ya003542), MODEL #NS208E200NA14 AND USE VERIZON FIOS. CAN THIS TV BE USED W/BLACK VERIZON CONTROL BOX IN LIEU OF SILVER VERIZON BOX (FOR HD TV)? THANK YOU FOR Y… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Code RDK-00104 "error encountered" with blank TV screen
TV screen is blank and shows "error encountered" and code RDK-00104. I checked the Comcast website to find error RDK-00104 but couldn't find it. What corrective action do I take?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Neither the remote nor the power button on our 2003 Sony Model
Neither the remote nor the power button on our 2003 Sony Model KP-51WS510 will turn on the set, and the standby light is on continuously (no blinking). We've never had any trouble with the set before … read more
Luis Llano
Luis Llano
High School or GED
138 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x