TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

We have sound but no picture. Hdmi cable, I unplugged it the…

Customer Question
We have sound but...

We have sound but no picture

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Hdmi cable, I unplugged it the replugged it but still no picture

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

It is connected to Spectrum cable box, which I rebooted and the tv in the bedroom is working fine.

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
12/19/2017
TV Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,275
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have my TV on; however, there is no picture or sound. What
I have my TV on; however, there is no picture or sound. What is wrong? … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Panasonic T-50PS14. No picture and no sound. Power light is
Panasonic T-50PS14. No picture and no sound. Power light is on steady - no blinking. Works with DVD but not cable. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a new UN50MU630DF TV hooked up to a Spectrum cable
I have a new UN50MU630DF TV hooked up to a Spectrum cable box and using the TV's speakers. The speaker volume on regular tv shows is frequently fading (losing volume) before coming back to a normal le… read more
Eldon
Eldon
BS
216 satisfied customers
Frozen after switching between hdmi 1 and 2 to use roku.
Frozen after switching between hdmi 1 and 2 to use roku. Cant get back our spectrum cable tv … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I bought a Sanyo tv and have been trying to connect it to my
I bought a Sanyo tv and have been trying to connect it to my spectrum cable box. When I do the Sanyo initial setup it says I don't have any channels after I scan … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
We lost sound on cable but not on DVD I followed the
We lost sound on cable but not on DVD I followed the instructions above but still no sound … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have sound but no picture. Xbox works fine on tv.
I have sound but no picture. Xbox works fine on tv. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Having trouble getting my th-50px20 tv to work with my X1
having trouble getting my th-50px20 tv to work with my X1 COMCAST box I am using the hdmi cable all I see is snow, cable company says its not them on the action menu it says hdmi in auto can you help.… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
LG 47LE5400 TV. Has picture, no sound. I'm on DISH network
LG 47LE5400 TV. Has picture, no sound. I'm on DISH network w/Hopper. No sound on live TV, or on DVR recordings. (Only on this TV.) Older Sharp and Panasonic TV's in bedrooms work fine off their Joeys,… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Volume not working, picture is fine, and DVD volume works when
Volume not working, picture is fine, and DVD volume works when watching movie. How can I fix this?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My Samsung 55" Smart TV has lost the picture. The audio is
My Samsung 55" Smart TV has lost the picture. The audio is working fine, the cable menu will display on the screen, but the screen is gray when ANY channel is selected. I rebooted the cable box and it… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Panasonic Plasma tv Mdl. TC-P65ST30. I can not
I have a Panasonic Plasma tv Mdl. TC-P65ST30. I can not change channels. I only receive channel 9. Any Ideas what could be wrong. I have unplugged it for several minutes but that did not help.… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Vizio VX37L and when connected to hdmi, I receive
I have a Vizio VX37L and when connected to hdmi, I receive good picture but no sound. Cable box is located in different room and is connected by an hdmi splitter. Same connection with previous tv has … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Hi PANASONCI PLASMA MODEL TH-42PZ80U. IT WILL POWER UP AND
Hi PANASONCI PLASMA MODEL TH-42PZ80U. IT WILL POWER UP AND POWER OFF, WITH RED LIGHT. BLACK SCREEN. ANY SUGGESTION… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Tobshiba Regza LCD #55ZV650U - the TV volume doesnt work when
Tobshiba Regza LCD #55ZV650U - the TV volume doesn't work when using the TV channels; but does work when watching DVDs and Netflix. Tried looking for solutions in the owners manual but no luck. Any id… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Samsung LMT5265 which gets a picture but NO SOUND.
I have a Samsung LMT5265 which gets a picture but NO SOUND. I have tried both the internal speakers in the TV and the surround sound system it is connected to. I have also checked the HDMI cables conn… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a 42" Vizio LCD television that is about 5+ yrs old
I have a 42" Vizio LCD television that is about 5+ yrs old - it has been working fine until now the audio gets interrupted about every 1 minute - it "snaps" and then the audio goes out for about 3 sec… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Hi---Im an owner of two Vizio TVs in Port Townsend, Wash.
Hi---I'm an owner of two Vizio TVs in Port Townsend, Wash. Coupla nights also we were watching the smaller of the two sets in our bedroom and everything was fine. Turned it off and went to sleep. Woke… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x