TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I seem to have lost the remote for my living room TV; I’ve…

Customer Question
I seem to have...

I seem to have lost the remote for my living room TV; I’ve looked everywhere....can you help me ?

Technician's Assistant: What is the model of your TV?

SONY

Technician's Assistant: What menu options can you access, if any?

It’s just showing random winter pictures and giving the temp. here in St. Paul, MN. Channel is stuck on MSNBC right now.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No I don’t think so.....

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
12/18/2017
TV Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,300
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need more info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I turned the tv on and it shows “Welcome to the X1 Platform.
I turned the tv on and it shows “Welcome to the X1 Platform. I can't get my station. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can't get the subtitles to go off. Sony smart tv. It keeps
I've tried everything where it says cc and it says it's off… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Getting a new TV tomorrow, so I've moved the one in one
Getting a new TV tomorrow, so I've moved the one in one bedroom to another and completed the hook-up. Now it says "complete signal loss" and not receiving any TV programing. What should I do next? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My picture is great, but I can not get any sound while
My picture is great, but I can not get any sound while watching network tv, I've tried muteing it, factory reinstall, everything I can think of. When I watch Amazon, the sound is loud and clear. Can y… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a question about storing my tv-I am going south for
I have a question about storing my tv-I am going south for the season and would like to leave my tv in my summer home which will get very cold in winter. Can I let it stay here in its box until spring… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
When I turn on TV, just get blue screen or snow---Model L13
When I turn on TV, just get blue screen or snow---Model L13 year 2004--Type PT31B. It is plugged in--this has happened before and I always managed to get picture after pushing many buttons! I am not t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a model KDL 32 BX320 I have lost 3 of my cable
I have a model KDL 32 BX320 I have lost 3 of my cable channels I contact Time Warner and they said it was the TV not the cable is this normal on 5 year old Sony. Anything I can door or are the channel… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My Sony Bravia picture has moved in about 2 inches on each
My Sony Bravia picture has moved in about 2 inches on each side and I can't get it to go back to full screen. I can get it to go to wide zoom but, in that case, you can't see all the picture. Some of … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a Sony TV Model # XXXXX I have pic and sound,
I have a Sony TV Model # XXXXX I have pic and sound, but cannot access channel change OR Menu OR any other function from the bottom front of the TV. The remote does not work at all.… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Hello, I seem to have a common problem. I cannot get the TV
Hello, I seem to have a common problem. I cannot get the TV Guide to populate, ever since the official digital conversion. I have tried rescanning, different Zip Codes, ANT2 many times, but nothing he… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
TV problem model KDL-32XBR4 Serial 8010166 2007 Sony TV.
TV problem model: KDL-32XBR4 Serial:(NNN) NNN-NNNN2007 Sony TV. I had TV on and suddenly noticed many thin lines of many colors with wider white, cream and blue bars on right of screen. Sound and shad… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I am grateful for your advice so far, but can you advise briefly,
I am grateful for your advice so far, but can you advise briefly, the steps I need to take IF I want to view a THIRD programme while I've set to record two others. Since purchase (of this excellent Pa… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
The picture on my Samsung TV is zoomed in and too big
The picture on my samsung tv seems to be zoomed in and too big for the screen- it was working fine and this happened all of a sudden… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Wanting about a 50 TV for a large living room with 2 large
Wanting about a 50" TV for a large living room with 2 large and 2 small windows. We have a 42" Sharp Aquos LCD and love it. Do you recommend Plasma or LCD for this size. Mostly we watch hockey, movies… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a Samsung TV and one one specific over-the-air digital
I have a Samsung TV and one one specific over-the-air digital channel the video picture is shifted to the left with a green bar filling in the rest of the screen. I checked coax connections and substi… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
i have resentley purchased lcd tv model num LE46B530P7W m having
i have resentley purchased lcd tv model num LE46B530P7W m having great troble setting up the picture setting's firstly i think the tv is to big for the room, can please help me with possible setting f… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a Sony Trinitron that the channel is stuck on channel
I have a Sony Trinitron that the channel is stuck on channel 2. It says 2 Fixed. I need to get it to channel 3 to make the cable work. What do I do?… read more
Bernard S.
Bernard S.
Bachelor's Degree
656 satisfied customers
I have a Toshiba television, model number 51HX94, s/n 22121499,
I have a Toshiba television, model number 51HX94, s/n 22121499, chassis TAC480. My Toshiba remote is CT-90216. When I try to use my remote to change picture size it shows that I have 5 choices, showin… read more
Bernard S.
Bernard S.
Bachelor's Degree
656 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x