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It won't turn back on with either the remote or the button…

Customer Question
It won't turn back...

It won't turn back on with either the remote or the button on the back. Could a button have been pushed on the remote that locked it out?

Technician's Assistant: Is your TV connected to a surge protector or power strip?

Sorry for the disconnect. I don't know what happened. Anyway, yes, connected to a power strip. The red light on the bottom of the TV is on, so I assume it's receiving power.

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

No, I'll try that.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not that I can think of. Thank you.

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
12/18/2017
TV Technician: Mike G., Technician replied 7 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,439
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 7 months ago

Are you able to get the model number off the back of the tv? If not:
-when did you buy the tv?
-what size is the screen?
-is it LED or LCD or Plasma or?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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