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I can not get my smart tv to connect to my jetpack

Customer Question
I can not get my smart tv to connect to my jetpack
Submitted: 8 months ago.Category: TV
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Answered in 4 hours by:
12/18/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,610
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 8 months ago

Are you trying to set this up for the first time?

What is the make and model number of the TV?

What is the model number of your jetpack?

Are you getting any error messages?

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Customer reply replied 8 months ago
My TV is us sharp smart tv
It was working and we was watching Netflix and it just disconnected then would not find it again
Jetpack 4g
TV Technician: Pete, Electronic Engineer replied 8 months ago

Have you tried restarting the Jetpack?

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Customer reply replied 8 months ago
It has something to do with the tv. Cause it will not even pull my hotspot up like it used to
TV Technician: Pete, Electronic Engineer replied 8 months ago

Have you tried connecting the TV to any other wifi networks?

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Customer reply replied 8 months ago
it will not connect to any WiFi
TV Technician: Pete, Electronic Engineer replied 8 months ago

If the TV will not connect to any wifi network then the wifi adapter inside the TV is not working and will need to be replaced.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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