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I have a Sony TV model KDL-40BX420 that looses its sound…

Customer Question
Second opinion] I have...

Second opinion] I have a Sony TV model KDL-40BX420 that looses its sound when we change channels or fast forward sometimes. Connected dish satellite & Hughesnet satellite.

Technician's Assistant: How old is your KDL-40BX420?

Not sure but SR#(###) ###-####A: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes & no

Technician's Assistant: How long has this been an issue with your KDL-40BX420? What happened right before this?

A couple of months. we switched from Direct Tv to Dish. ahd worked ok before .

Submitted: 8 months ago.Category: TV
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Answered in 4 hours by:
12/18/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,602
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 8 months ago

This problem usually occurs when the hard drive on the recording box needs to be reformatted.

You can try reformatting the hard drive in the boxes that are having the problem by resetting the box to its factory settings.

Let me know if that works for you?

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