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Voice & mouth not in sync. Brand new. Menu works. No, not a…

Customer Question
Voice & mouth not...

Voice & mouth not in sync.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Brand new

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes , menu works. No, not a problem on other tvs.

Technician's Assistant: How long has this been an issue? What happened right before this?

From the first use 3 weeks ago

Submitted: 8 months ago.Category: TV
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Answered in 2 minutes by:
12/17/2017
TV Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,809
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 8 months ago

What's the model number off the back of the TV and what's connected to it (example: cable box, soundbar, home theater, dvd, etc.)??

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Customer reply replied 8 months ago
LG55UJ6300 Cable box & DVD player
TV Technician: Aric, Technician replied 8 months ago

Okay and the sound is out of sync when watching what exactly- the cable box?

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Customer reply replied 8 months ago
Any tv station or netflix
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