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My tv was playing just fine and the picture went black.

Customer Question
My tv was playing...

My tv was playing just fine and the picture went black

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sharp aquos about 4 years old don't know model #. where will i find it?

Technician's Assistant: The TV Technician will be able to walk you through that. Does the TV menu work? Do you have the same problem on all sources/inputs?

The tv in bedroom works fine. the tv power indicator lights are blinking there is just black screen. can't turn the power off

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
12/17/2017
TV Technician: Mike G., Technician replied 4 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,973
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 4 months ago

Are you able to get the model number off the back of the tv? If not:
-what size is the screen?

-is it an LCD or LED or plasma or?

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Customer reply replied 4 months ago
lc52e77un
TV Technician: Mike G., Technician replied 4 months ago

Please try rebooting the tv- unplug it's POWER cord for 3 full minutes.

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Customer reply replied 4 months ago
no call my cell phone is dead. please just answer the?
TV Technician: Mike G., Technician replied 4 months ago

Please try rebooting the tv- unplug it's POWER cord for 3 full minutes.

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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
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