TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Well I can't get into the input on the remote to change the…

Customer Question
Good Morning, Well I...

Good Morning, Well I can't get into the input on the remote to change the menu. I've purchase a remote with the model # for TV

Technician's Assistant: What is the model of your TV?

Samsung

Technician's Assistant: What menu options can you access, if any?

None

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Just on how to get it to work...thank you

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
12/17/2017
TV Technician: Mike G., Technician replied 8 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,626
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 8 months ago

Is the tv On? has picture/sound?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Need a programming code to program a Universal Remote
Need a programming code to program a Universal Remote Control for a Samsung TV serial #:Z4X83CKCB09675F … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
It stays on one channel, I can't change channels with my RCA
It stays on one channel, I can't change channels with my RCA antenna converter box connected to it. … read more
Harry
Harry
2,179 satisfied customers
Suddenly, I cannot change channels. Set is 2 1/2 years old
Suddenly, I cannot change channels. Set is 2 1/2 years old and was working fine until last night. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
My TV wouldn't work with my remote this morning. It came on
My TV wouldn't work with my remote this morning. It came on but wouldn't change channels or volume. It wouldn't turn it off so I turned it off at the box., … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My remote isn't working. Only turns TV on/off. My sound
My remote isn't working. Only turns TV on/off. My sound isn't working. Can't change channels. Changed batteries. Please advise. Is there a way to change channels and control the sound on the TV unit i… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I purchased the Samsung model UN55KU6500 last November. I've
Good afternoon. I purchased the Samsung model UN55KU6500 last November. I've been reading the forums regarding the issue I am having, and it seems to be something that happens quite often. The televis… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Accidentally pushed something on the remote of my Samsung
Accidentally pushed something on the remote of my Samsung suhd 8 series 800d TV and now this voice telling me what I've done comes on every time I change a channel or change the volume. It's driving m… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I recently purchased a 2015-model Samsung UN55JU6500. It was
I recently purchased a 2015-model Samsung UN55JU6500. It was working great until this morning when turned on the TV and got a "mode not supported" message for my OTA antenna feed. We've been watching … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
My tv has absolutely no picture. It turns on but then
My tv has absolutely no picture. It turns on but then nothing. Can't change the channel can't get it to do anything. I've unplugged it then plugged it back in and still nothing. We have direct tv and … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
NEED A RE MOTE FOR MY VIZIO TV MODEL SV420XVT1A, WELL OVER 6
Just one day it failed. can use the controls on the TV to change input. … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Well, Proview Model 3200. sound is good, can get to the
well, Proview Model 3200. sound is good, can get to the menus, but HDMI when pressing "source" says 0Hz. I mistakenly pressed a button while cycling that asked me if I wanted to erase the HDMI setting… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Can't get remote to change input setting to hdmi 1,
can't get remote to change input setting to hdmi 1 … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Turned off tv last night with remote but won't turn back on
Hi turned off tv last night with remote but won't turn back on this morning. The standby light is on. I have changed batteries in the remote and also turned power off at the wall socket but nothing ha… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Hi Ive been given a samsung tv and had set top box no instructions
Hi I've been given a samsung tv and had set top box no instructions I'm having problems getting it to work. I've plugged the arial from out side to the side top box and an one from the box to the tv, … read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
i am at a vacation house and it has a phillips hdtv - bit screen.
i am at a vacation house and it has a phillips hdtv - bit screen. my son pushed a button on the universal remote and i can't get a picture. we are getting sound, but no picture at all - on cable or th… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have a Samsung 61 DLP TV. When I turn the TV on, the
I have a Samsung 61" DLP TV. When I turn the TV on, the start up led's blip on and off a few times and then the TV will come on with red or blue color and no sound. The picture works fine when I turn … read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
My Samsung DLP Model HL-P5063W has green and black lines running
My Samsung DLP Model HL-P5063W has green and black lines running horizontally but in vertical colums on entire screen. In the last few months we have had to replace the lamp and also the cable input c… read more
PramitP
PramitP
Self-Employed
Diploma
9 satisfied customers
I have a new LG LH30 37 1080p TV. I cant get the picture
I have a new LG LH30 37'' 1080p TV. I can't get the picture to fill the screen. when I go the the picture menu, my options are 16:9, 4:3, Just Scan, Zoom and Cinema Zoom. None of these options fill th… read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x