TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

My model no 32pfl 4909/f7 and when i set tv set top box here…

Customer Question
Yes my model no...

Yes my model no 32pfl 4909/f7 and when i set tv set top box here show me your soruce reseloution

Technician's Assistant: How old is your 32PFL?

2 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue with your 32PFL? What happened right before this?

Thats fist time i fell tihs problem

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 15 minutes by:
12/17/2017
TV Technician: Jack, Technician replied 7 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , my name is Jack
Perhaps i can help you with this

Send me a hello when you see this so i know you are available ?

Ask Your Own TV Question
Customer reply replied 7 months ago
Hellow
Customer reply replied 7 months ago
hi
Customer reply replied 7 months ago
Hello
Customer reply replied 7 months ago
you are heare
TV Technician: Jack, Technician replied 7 months ago

Hi

First thing to try here

Unplug the TV's and cable box (set top box) power cord and hold the power button directly on the tv ,keep holding it for 20 secs or so then let the tv sit unplugged for a couple of minutes before you try it again.

Plug the cable box first by the way

Note that I don`t guarantee this as a fix but it has to be tried

Ask Your Own TV Question
TV Technician: Jack, Technician replied 7 months ago

Let me know how that goes

Ask Your Own TV Question
Customer reply replied 7 months ago
Ok
Customer reply replied 7 months ago
I have still same problem
TV Technician: Jack, Technician replied 7 months ago

The tv is connected HDMI is it ?

Ask Your Own TV Question
TV Technician: Jack, Technician replied 7 months ago

You could try another HDMI cable but I`m not sure that would do it

Oddly enough another cable box might just do it but it is possible that your tv at 6 or 7 years old is no longer capable of dealing with the HDCP (copyright protect scheme) standards

One thing that would fix that for sure and still give you a HD picture would be to use component (5 cables) Y-Pb-Pr connection , that does not deal with HDCP

If your cable box has those then try it , and if not then your cable company will have a box with those components out

Ask Your Own TV Question
Customer reply replied 7 months ago
Ok now change my hdmi cable and try it
TV Technician: Jack, Technician replied 7 months ago

OK and as I said ,there is a chance also that another cable box may just work with it

Ask Your Own TV Question
Customer reply replied 7 months ago
I change my cable & try it but same problem
TV Technician: Jack, Technician replied 7 months ago

Try the component cables , all you need are RCA cables if you don't have a ready set of component color coded cables , the color of the plugs doen`t matter , just make sure the input/outputs match at both ends

Ask Your Own TV Question
TV Technician: Jack, Technician replied 7 months ago

A set of red/white yellow composite and a set of stereo cables will give you the total of 5 cables

Again don`t go by the colors , just make sure they match at both ends

Ask Your Own TV Question
Customer reply replied 7 months ago
I have 3 cord comonponent cable
TV Technician: Jack, Technician replied 7 months ago

Those are composite , not component

You need 3 video cables Y-Pb-Pr then 2 for audio left/right

So if you have an extra stereo cable you are in business

If you connect composite alone you will not have a HD picture

Ask Your Own TV Question
Customer reply replied 7 months ago
I use this cable & here show no single this TV set top box have 1 port for jack
TV Technician: Jack, Technician replied 7 months ago

Not following you here , do you mean it has no component out ?

Ask Your Own TV Question
Customer reply replied 7 months ago
Hi
TV Technician: Jack, Technician replied 7 months ago

Hi ???

Ask Your Own TV Question
TV Technician: Jack, Technician replied 7 months ago

How are you doing with this , could not understand you last reply

Ask Your Own TV Question
Customer reply replied 7 months ago
this cable is av
TV Technician: Jack, Technician replied 7 months ago

Which cable ???

Does your cable box have those green //red/and blue video outs ?

Ask Your Own TV Question
Customer reply replied 7 months ago
Red white & yellow & set top box have 1 port for jack
TV Technician: Jack, Technician replied 7 months ago

That wont do then

You need a cable box that has component out and you know what ?

That new box will also have hdmi and it might just work again

Contact the cable company and tell them the cable box is defective or not compatible with your tv and they will replace it

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jack Your Own Question
Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
11,343 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

Jack is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Can not open my aps. Is about 3 or 4 years old let me find
is about 3 or 4 years old let me find the model just a min please … read more
Harry
Harry
3 satisfied customers
All of my sSets turned off very early on Sunday Morning.My
All of my sSets turned off very early on Sunday Morning.My sets which are HDIM1 have come back on. I have 3 sets on HDMI2 and none of them will get a signal. I think something may be wrong with the sa… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
My TV is not working, I don't know why because it have not
Hi my TV is not working, I don't know why because it have not fell or get hit by any thing. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Power signal at bottom left of screen lights up but tv
power signal at bottom left of screen lights up but tv screen shows nothing,no vizio symbol just black and then power signal goes out.Why doesnt tv come on?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a Sony 4K TV and would like to know how to reduce the
I have a Sony 4K TV and would like to know how to reduce the background music when I watch a program. I am unable to hear the dialog. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
How much is the service. New in the box today, Insignia
I erased the cable imput by mistake, now it will not show in any of the settings, and I did a total reset twice … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Related to deleting the rating limit: the LG and the Direc
related to deleting the rating limit: the LG and the Direc TV remotes are unable to turn on DirecTV...… read more
Joe AV
Joe AV
48 satisfied customers
Horizontal Lines. Just a moment. Its on all sources menu
i put it up a week ago, worked for 2 days and been lines for the last 4 days… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My tv has a cable box hook up to it everything show but the
my tv has a cable box hook up to it everything show but the picture. The screen is black. I don't have the original remote control to the TV. Try to set the TV on DTA but TV will not allow me to set b… read more
Jack
Jack
Technician
factory trained engineer
11,343 satisfied customers
Sharp lc42sb45u no standby led.psu stanby 4.6v.power button
sharp lc42sb45u no standby led.psu stanby 4.6v.power button 3.3v open,press on 0v.no start psu from main board. rich… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Sony kdl-52wl135 power on get light for 39 sesconds then red
sony kdl-52wl135 power on get green light for 39 sesconds then red light 3 blinks and repet red 3 … read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
400 satisfied customers
My lg pocket photo printer shows on the power button. It is
My lg pocket photo printer shows green on the power button. It is new and I have been charging it for the 90 minutes recommended. . When I push button it won't go white. Won't turn on. Please help. Th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
799 satisfied customers
I have a tv thats been attached to the wall. Now I have
Hello I have a tv thats been attached to the wall. Now I have taken it down from the wall and want to put it on the base stand but i have lost the screws. My tv model nr is 42pq1000. Best regards Ferh… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a new hdtv antenna and I need to auto scan to pick up
I have a new hdtv antenna and I need to auto scan to pick up all the channels I need***@******.***… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
My Mitsubishi has no sound or picture I do get the three
My Mitsubishi has no sound or picture I do get the three flashing green when I plug it in and all the fuses are checked good I do have a steady green light on not sure what's wrong… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Is it possable to brighten the pictture ive brighten it
is it possable to brighten the pictture ive brighten it as much as i can with the remote its a 36 in… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a Samsung TV with Comcast Cable net work and Dish network.
I have a Samsung TV with Comcast Cable net work and Dish network. Yesterday we watched the TV and this morning I am getting the message to check the connection. All connections are intact. what do I d… read more
Jack
Jack
Technician
factory trained engineer
11,343 satisfied customers
My LG sound bar hooked to my LGTV fell off the shelf and the
My LG sound bar hooked to my LGTV fell off the shelf and the end of the cable to the tv broke off two of the square connector parts. I took the cable to Radio Shack to see about a new one and the girl… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x