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My sound still works but I can't get a picture. Yrs

Customer Question
My sound still works...

My sound still works but I can't get a picture

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yrs

Technician's Assistant: Was there a power outage recently?

Nope.

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
12/16/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,521
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 7 months ago

What's the model number off the back of the TV and how old is it?

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Customer reply replied 7 months ago
Model# *****
TV Technician: Aric, Technician replied 7 months ago

Thanks. Can you get the set's own MENU to display using the original Samsung remote? Or does the screen appear black as if the set were not turned on?

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Customer reply replied 7 months ago
Model# ***** The screen is black
Customer reply replied 7 months ago
The screen is black
TV Technician: Aric, Technician replied 7 months ago

This indicates a fault in the set's backlights- which is common with these sets.

However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 2 times, and please let me know what happens.

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TV Technician: Aric, Technician replied 7 months ago

Were you able to try those steps? Are you still having the same problem?

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Customer reply replied 7 months ago
Screen still black
TV Technician: Aric, Technician replied 7 months ago

Did it flash- even for a second with the Samsung logo?

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TV Technician: Aric, Technician replied 7 months ago

Are you still with me here?

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Customer reply replied 7 months ago
Screen still black .
TV Technician: Aric, Technician replied 7 months ago

That's bad news. Give me a minute to type this up please.

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TV Technician: Aric, Technician replied 7 months ago

Unfortunately this indicates the set's power supply board has failed and needs to be replaced. This is a "plug and play" part- meaning no soldering or special tools are needed to replace it. Only a screwdriver and about a half hour of your time. That part can be purchased for your set at the link below for $60:

https://www.ebay.com/itm/Samsung-0501B-BN44-00667A-Power-Supply-/263358265782?_trksid=p2385738.m4383.l4275.c10

Alternatively, if you're not comfortable with this type of work, then at a shop this is $200-$250 parts and labor, which is typically not cost effective as a brand new 42" LED Smart TV starts at around the same cost. However if you'd like to inquire on repairs, or seek a 2nd opinion, you can use the link below to locate a shop in your area if you'd like:

http://tvrepaircanada.com/

Other than that, I'm sorry for the bad news and wish there were a quick fix.

Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?

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TV Technician: Aric, Technician replied 7 months ago

Do you need further assistance with this?

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