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My TV is having issues, it runs fine for awhile then the…

Customer Question
My TV is having issues...
My TV is having issues, it runs fine for awhile then the picture and the sound go off for about 30 seconds then it will start playing again. A month ago it started but it was very intermittent but it is happening with frequency to every few minutes now. We have had it since 2006 and I don't have money to replace it. The green power on LED stays on so I don't think it is the power supply.
What do you think?
Thanks,
Derek
Submitted: 6 months ago.Category: TV
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Answered in 2 minutes by:
12/16/2017
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,223
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 6 months ago

I know what the issue is, but I need to know the model number off of the back of the TV you have?

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Customer reply replied 6 months ago
LCD projection TV
Model KDF-E60A20
Customer reply replied 6 months ago
Sony
TV Technician: Aric, Technician replied 6 months ago

Right, thanks. No the power supply in these models were never an issue. However lamp failure or a weak lamp could cause all sorts of intermittent issues (even if the red lamp light never comes on). That said, HAVE you ever seen the light go red? Also when was the last time the lamp was replaced in the set?

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TV Technician: Aric, Technician replied 6 months ago

Are you still with me here?

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Customer reply replied 6 months ago
It has been a few years since I replaced the lamp but I think the sound continued to work, just the picture stopped.
TV Technician: Aric, Technician replied 6 months ago

Yes, in most cases the sound does continue. How about that light- does it ever go red, yes or no please?

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Customer reply replied 6 months ago
I don't remember the power lamp changing to a different color.
TV Technician: Aric, Technician replied 6 months ago

Okay, it's very important. If it does- even once, then it's a weak/failing lamp. However if it does not, and the set cycles itself on and off- then it's a failing Mainboard. Is the TV hooked up right now and is it playing? Can you check to see if the Sony remote will pull up the HOME/MENU when the screen goes black? I would like to at least rule out a bad/faulty HDMI cable from the cable box. We need to know if the issue goes beyond the cable signal first- like if you try a DVD on the set? We also really need to know if that light EVER changes to red. There's not a pushbutton fix for this, and troubleshooting requires specific, and detailed info to sort these issue.

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Customer reply replied 6 months ago
I tried playing a DVD and the picture does the same thing. Since the sound goes through its own speakers it continues to work.
TV Technician: Aric, Technician replied 6 months ago
I'm sorry but you haven't replied back with enough information to proceed. I will have to opt out.
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TV Technician: Harry, Customer Service replied 6 months ago
Harry
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