TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

No internet access all of a sudden. Netflix. And other

Customer Question
No internet access all...

No internet access all of a sudden

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

Netflix

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes and other devices connect without a problem

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 day by:
12/17/2017
TV Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My Sony tv can't access internet to access Netflix, Prime,
My Sony tv can't access internet to access Netflix, Prime, Youtube, etc … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
Our tv has netflix and amazon prime on it and all of a
our tv has netflix and amazon prime on it and all of a sudden its not letting us play any content. We can sign on and look at all the shows and movie options but as soon as you hit watch, it comes up … read more
Harry
Harry
Customer Service
2,821 satisfied customers
Recently i stopped my cable on my smart TV. Now i cant
Recently i stopped my cable on my smart TV. Now i cant access Netflix even though im connected to the internet. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Netflix won't load. I called Netflix first and they said to
Netflix won't load. I called Netflix first and they said to call Vizio. Apparently they said "The Vizio has a power saving setup that somehow turns it off when you open Netflix. best to contact Vizio … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
On vacation and netflix was going fine however all of a
on vacation and netflix was going fine however all of a sudden it keeps telling me that I,m not connected to the internet and I have internet connection. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
CANNOT CONNECT TO WIRELESS INTERNET. NETFLIX. HAVE TRIED
CANNOT CONNECT TO WIRELESS INTERNET JA: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)? Customer: NETFLIX JA: How is your internet connection? Have you t… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Network connection good but Smarthub not working. Netflix.
Yes, connection good according to TV menu for network connection. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have everything working EXCEPT my access to Netflix. I've
I have everything working EXCEPT my access to Netflix. I've watched many Netflix movies, but this weekend I get a NW-1-19 code. I have chatted with Netflix, with my internet provider. I have unplugged… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
TV is disconnected from Internet. it is a model M422i-B1.
Hi, TV is disconnected from Internet. it is a model M422i-B1. Can you help? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I can't connect to Netflix. LG smar tv, the tv menu works
the tv menu works and this is the only device we are having a problem with … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
WAS TOLD BY NETFLIX AND TV. TECHNICIAN THAT MY TV CONNECTION
WAS TOLD BY NETFLIX AND TV. TECHNICIAN THAT MY TV CONNECTION IS BAD FOR NET FLIX BECAUSE OF MY SONY BRAVIA TVS...-[ HAVE 2 OF THEM].....SERIAL # ON ONE IS KDLFX … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an older panasonic TV and recently switched from Dish
Hi. I have an older panasonic TV and recently switched from Dish to Spectrum. Dish helped me navigate my networking to locate and watch Netflix. Spectrum won't assist me. Can you help? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can't access Netflix on my smart tv all of a sudden. I've
I can't access Netflix on my smart tv all of a sudden. I've confirmed I'm connected to the internet because I can access Netflix on my other devices. … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My TV all of a sudden wont connect to the internet. Ive had
My TV all of a sudden won't connect to the internet. I've had this TV for months and am just not having this problem.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have Netflix and it came up with a Member Sign In request.
I have Netflix and it came up with a Member Sign In request. I tried using the key board on the controller but it did not work. I changed the batteries. I turned off the tv and waited then tried again… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Sanding smart tv passes network test but I still get message
Sanding smart tv passes network test but I still get message that tv is not connected to internet… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I hve a lynksis bridge attached to my bluray model BDPN460.
I hve a lynksis bridge attached to my bluray model BDPN460. It is eceiving the internet signal, but when I try to access Netflix, my TV message says "connecton status can not be confirmed" "internet e… read more
Electra-Tech
Electra-Tech
107 satisfied customers
I wrote a question earlier and nothing happened. My question
I wrote a question earlier and nothing happened. My question is I have tried to access Netflix several days in a row, and have been unable to get it. Help… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x